Customer Care Operations Leader

Assurant Services Argentina, S.A.; Capitán Sarmiento; Sur place; ARS 900 000 - 1 500 000; Plein temps

Résumé du poste

Assurant is seeking a people-focused Supervisor to lead the Renters Solutions Customer Care team in Argentina. You will oversee daily operations, coach representatives, handle escalated cases, and ensure productivity, quality, and service standards are met.

You will analyze performance, drive improvements, and collaborate with internal teams and clients. This role emphasizes coaching, engagement, and accountability, with schedules 8:00 AM to 8:00 PM ET, Monday to Friday, plus occasional Saturday

Qualifications

• High school diploma or GED.
• A minimum of 2 years of professional experience in a team-oriented work environment.
• A minimum of 2 years of supervisory or team-lead experience, including employee coaching and development.
• Ability to work various schedules between 8:00 AM and 8:00 PM Eastern Time, Monday through Friday.
• Ability to provide occasional Saturday support, approximately once per quarter, based on business needs.

Responsabilités

• Lead, coach, develop, and engage Customer Care Representatives to meet productivity, quality, and customer service expectations.
• Manage day-to-day operations and adjust staffing and leadership priorities based on workflow volumes and business needs.
• Communicate performance expectations, conduct regular evaluations, and provide ongoing coaching and actionable feedback.
• Handle complex and escalated customer situations professionally and serve as a subject-matter resource for the team.
• Review productivity and performance reports to identify trends, risks, and opportunities to improve results and reduce repeat escalations.
• Support hiring, onboarding, training, testing, and ongoing employee skill development.
• Collaborate with internal teams, leaders, clients, and other stakeholders on operational priorities, staffing needs, process improvements, and special projects.

Connaissances

Leadership

Coaching

Customer care

Communication

Teamwork

Organizational skills

Time management

Problem solving

Formation

High school diploma or GED

Outils

Microsoft Word

Excel

Description du poste

Assurant is seeking a people-focused Supervisor to lead the Renters Solutions Customer Care team in Argentina. You will oversee daily operations, coach representatives, handle escalated cases, and ensure productivity, quality, and service standards are met.

You will analyze performance, drive improvements, and collaborate with internal teams and clients. This role emphasizes coaching, engagement, and accountability, with schedules 8:00 AM to 8:00 PM ET, Monday to Friday, plus occasional Saturday