Global Operations & Customer Experience Leader

Assurant; Buenos Aires; Presencial; ARS 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Assurant is seeking a Supervisor for Global Operations & Customer Service in its Buenos Aires GCC. You will lead frontline teams in customer service, claims, and insurance operations, driving quality, productivity, and customer satisfaction while upholding compliance and SLAs.

You will coach, monitor performance, and partner with global stakeholders to implement scalable, compliant solutions. This role emphasizes leadership, analytics, and continuous improvement, with a focus on development and

Formación

• High School Diploma or GED; Bachelor's degree preferred.
• 4+ years in customer service or related field.
• 2+ years supervisory experience.
• Strong English communication and analytical skills.

Responsabilidades

• Lead and coach a team across customer service and claims.
• Monitor KPIs, quality, and SLAs; drive improvements.
• Escalate issues and coordinate resolutions.
• Analyze performance data to build action plans.
• Collaborate with WFM, QA, Training, and operations.
• Ensure compliance with policies and client commitments.
• Support hiring, onboarding, and talent development.

Conocimientos

People leadership

Operational KPI management

Customer service ops

Change management

English communication

Educación

Bachelor's degree preferred

Herramientas

CRM platforms

Workforce management tools

Call center technologies

Descripción del empleo

Assurant is seeking a Supervisor for Global Operations & Customer Service in its Buenos Aires GCC. You will lead frontline teams in customer service, claims, and insurance operations, driving quality, productivity, and customer satisfaction while upholding compliance and SLAs.

You will coach, monitor performance, and partner with global stakeholders to implement scalable, compliant solutions. This role emphasizes leadership, analytics, and continuous improvement, with a focus on development and