Capability Center Operations Supervisor (Global IT)

Assurant; Buenos Aires; Presencial; ARS 60.365.000 - 90.547.000; Jornada completa

Descripción de la vacante

Assurant in Buenos Aires seeks a Supervisor, Capability Center Operations - GCC Global Home IT to lead day-to-day operations, ensure quality, productivity, and client SLA targets, and drive continuous improvement. You will manage a team, coach for performance, and coordinate with global stakeholders.

The role focuses on operational discipline, cost-effective delivery, and risk management, with emphasis on staff development and cross-functional collaboration.

Formación

• Two or more years of supervisory experience.
• Experience in mortgage servicing, customer service, retail banking or hazard insurance processing desirable.

Responsabilidades

• Manages day to day operations ensuring quality and productivity.
• Leads performance conversations and sets short/long term goals for the work group.
• Coaches for performance and communicates department performance.
• Maintains proactive communication with leadership and stakeholders on challenges and opportunities.
• Manages change within the group and proposes action plans for improvements.
• Ensures controls exist to monitor performance and manage financial risk to clients and Assurant.
• Provides coaching and direction to associates to promote continual improvement in performance.

Conocimientos

Supervisory experience

Quality and productivity management

People management

Cross-functional collaboration

Strong communication

Analytical skills

Descripción del empleo

Assurant in Buenos Aires seeks a Supervisor, Capability Center Operations - GCC Global Home IT to lead day-to-day operations, ensure quality, productivity, and client SLA targets, and drive continuous improvement. You will manage a team, coach for performance, and coordinate with global stakeholders.

The role focuses on operational discipline, cost-effective delivery, and risk management, with emphasis on staff development and cross-functional collaboration.