Global Operations & Client Services Leader

Assurant Services Argentina, S.A.; Capitán Sarmiento; Presencial; ARS 1.200.000 - 2.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation and benefits

Career growth opportunities

Collaborative and inclusive culture

Exposure to global operations

Descripción de la vacante

Assurant Services Argentina, S.A. seeks a Supervisor, Global Operations & Customer Service to lead frontline teams in customer service, claims, and insurance operations. The role emphasizes accountability, quality, and scalable processes while collaborating with global stakeholders to drive excellence.

You will coach and develop staff, manage performance and compliance, and partner with Workforce Management and QA to sustain high performance and customer satisfaction across multiple channels.

Formación

• Bilingual English required; Bachelor's degree preferred.
• 4+ years in customer service or operations roles.
• 2+ years in supervisory or leadership positions.

Responsabilidades

• Lead and develop teams to achieve quality, productivity, and customer satisfaction goals.
• Coach performance reviews, quality evaluations, and development conversations.
• Monitor KPIs, service levels, workloads; implement corrective actions.
• Serve as primary escalation point for issues; define root causes and improvements.
• Analyze metrics and dashboards to drive efficiency and customer experience.
• Collaborate with Workforce Management, QA, Training, and stakeholders.

Conocimientos

People leadership

English proficiency

Analytical thinking

KPIs and SLAs

Coaching & development

Change management

Cross-functional collaboration

Educación

Bachelor's degree preferred

Herramientas

Microsoft Office

Operational management systems

CRM platforms / workforce tools

Descripción del empleo

Assurant Services Argentina, S.A. seeks a Supervisor, Global Operations & Customer Service to lead frontline teams in customer service, claims, and insurance operations. The role emphasizes accountability, quality, and scalable processes while collaborating with global stakeholders to drive excellence.

You will coach and develop staff, manage performance and compliance, and partner with Workforce Management and QA to sustain high performance and customer satisfaction across multiple channels.