Global Operations & Customer Service Supervisor

American Bankers Insurance Company of Florida; Capitán Sarmiento; Presencial; ARS 108.354.000 - 170.271.000; Jornada completa

Descripción de la vacante

Assurant seeks a Supervisor, Global Operations & Customer Service to lead day-to-day customer service and claims workstreams within the Global Capability Center. You will drive quality, productivity, and customer experience while fostering accountability and continuous improvement.

You will collaborate with global stakeholders to deliver scalable, compliant solutions and manage frontline teams through change. A high-performing culture and career growth are emphasized.

Formación

• Bilingual level of English.
• High School Diploma or GED required; Bachelor's degree preferred.

Responsabilidades

• Lead, coach, and develop a team of customer service, claims, or insurance operations professionals to achieve goals.
• Conduct regular coaching sessions, performance reviews, and development conversations.
• Monitor performance metrics, service levels, workloads, and KPIs; implement corrective actions.

Conocimientos

People leadership

Coaching

Analytical thinking

English fluency

Educación

High school diploma or GED

Bachelor's degree preferred

Herramientas

Microsoft Office

Operational management systems

CRM platforms

Descripción del empleo

Assurant seeks a Supervisor, Global Operations & Customer Service to lead day-to-day customer service and claims workstreams within the Global Capability Center. You will drive quality, productivity, and customer experience while fostering accountability and continuous improvement.

You will collaborate with global stakeholders to deliver scalable, compliant solutions and manage frontline teams through change. A high-performing culture and career growth are emphasized.