Global Customer Care Operations Lead

Randstad Argentina; Municipio de Rincón de los Sauces; On-site; ARS 1,200,000 - 1,900,000; Full time

Job summary

Randstad Argentina is hiring a Customer Care Operations Supervisor to lead a high-performing team in a dynamic, global capability center.

Advanced English (C1/C2) is required, with proven experience managing KPIs, SLAs, quality, productivity, and performance. The role emphasizes coaching, stakeholder management, and building capable teams of 25+ employees within a financial services context.

Qualifications

• Experience leading contact center or customer care teams.
• Advanced English (C1/C2) required.
• Proven KPIs/SLAs/quality management track record.
• Experience leading teams of 25+ in operational environments.

Responsibilities

• Lead a high-performing customer care team and drive performance.
• Coach and develop staff to improve metrics and engagement.
• Partner with U.S.-based stakeholders to align operations.
• Support continuous operational improvement initiatives.

Skills

People leadership

KPI & SLA management

Quality & productivity oversight

Coaching & development

Stakeholder management

Operations leadership

Job description

Randstad Argentina is hiring a Customer Care Operations Supervisor to lead a high-performing team in a dynamic, global capability center.

Advanced English (C1/C2) is required, with proven experience managing KPIs, SLAs, quality, productivity, and performance. The role emphasizes coaching, stakeholder management, and building capable teams of 25+ employees within a financial services context.