Global Capability Center Operations Lead

Assurant Services Argentina, S.A.; Capitán Sarmiento; Presencial; ARS 90.492.000 - 120.656.000; Jornada completa

Descripción de la vacante

Assurant is seeking a Supervisor for the Global Housing Operations capable center in Argentina to lead a team serving U.S. mortgage servicing clients. You will oversee quality, productivity, SLAs, and employee development, driving continuous improvement and scalable growth.

You will partner with leaders to manage workloads, monitor metrics, and communicate performance. The role requires a strong ownership mindset and ability to adapt in a fast-paced environment.

Formación

• 2+ years leading operational teams.
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• Experience managing KPIs and SLAs.
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• Advanced English communication skills.
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• Excel data analysis and reporting.
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• Ability to manage multiple priorities.

Responsabilidades

• Lead and develop a team of Team Leads and Processing Associates.
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• Monitor productivity, quality, and SLAs.
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• Conduct performance reviews and coaching sessions.
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• Manage workload distribution and capacity.
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• Analyze trends to identify risks and improvements.
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• Collaborate with leadership to report results and priorities.
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• Lead change management and support growth.
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• Ensure compliance with policies and procedures.

Conocimientos

Team leadership

KPI management

Excel

Power BI

English (Advanced)

Coaching

Herramientas

Power BI

Microsoft Excel

Descripción del empleo

Assurant is seeking a Supervisor for the Global Housing Operations capable center in Argentina to lead a team serving U.S. mortgage servicing clients. You will oversee quality, productivity, SLAs, and employee development, driving continuous improvement and scalable growth.

You will partner with leaders to manage workloads, monitor metrics, and communicate performance. The role requires a strong ownership mindset and ability to adapt in a fast-paced environment.