IT Infrastructure Support Specialist

Accenture; Santa Fe Capital; On-site; ARS 1,000,000 - 1,400,000; Full time

Job summary

Assurant is seeking a Technical Support Associate to deliver first-level IT support across the organization. You will help maintain IT infrastructure, telephony, networks, hardware, software, and user access, while supporting ITSM processes per ITIL practices.

The role requires strong analytical skills, experience with Microsoft 365 and Active Directory, and bilingual English/Spanish communication. This position emphasizes service delivery, SLA adherence, and collaboration with IT teams.

Qualifications

• Associate's or Bachelor's degree in IT or related field.
• Experience in first-level technical support or help desk roles.
• Familiarity with ITSM processes and incident management.

Responsibilities

• Provide first-level support for hardware, software, network, and telecommunication issues.
• Troubleshoot, diagnose, and resolve routine incidents affecting end users.
• Manage incidents and service requests through to resolution with SLA compliance.
• Support ITSM processes including Incident Management and Request Fulfillment.

Skills

Microsoft 365 administration

Active Directory / Identities

DNS & DHCP fundamentals

ITSM / ITIL knowledge

Incident Management & SLA tracking

Customer service orientation

Bilingual English/Spanish

Education

Associate's or Bachelor's Degree in Information Technology or related field

Tools

ServiceNow / Jira Service Management

PowerShell (basic)

Job description

Assurant is seeking a Technical Support Associate to deliver first-level IT support across the organization. You will help maintain IT infrastructure, telephony, networks, hardware, software, and user access, while supporting ITSM processes per ITIL practices.

The role requires strong analytical skills, experience with Microsoft 365 and Active Directory, and bilingual English/Spanish communication. This position emphasizes service delivery, SLA adherence, and collaboration with IT teams.