Document & Business Solutions - Print Center Specialist

JPMorganChase; Buenos Aires; On-site; ARS 450,000 - 650,000; Full time

Job summary

J.P. Morgan seeks a Print Center Specialist to support high-volume print operations. You will produce, finish, and distribute print requests, ensuring SLAs, quality standards, and productivity targets are met.

This 100% onsite role in Buenos Aires requires flexibility to cover shifts during peak periods and maintain confidentiality and accuracy in all tasks. Strong attention to detail and teamwork are essential.

Qualifications

• Demonstrated experience in a high-volume print center / production print environment.
• Strong attention to detail and commitment to safeguarding confidential information.
• Ability to follow directions, take initiative and drive tasks to completion in production.
• Strong customer service orientation and professional communication with end users and partners.
• Experience in a fast-paced team with SLA-driven delivery.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Self-motivated with willingness to cross-train and learn.

Responsibilities

• Operate high-volume production print equipment and finishing systems.
• Produce and release print jobs from queue to completion with correct settings.
• Perform print finishing and bindery work per specifications.
• Receive, prioritize, process production work, and ensure accurate delivery.
• Maintain records of job logs, volumes, and turnaround times.
• Identify non-compliant activities and elevate as needed.
• Provide first-line troubleshooting for print/finishing equipment and coordinate service calls.
• Manage inventory of print supplies and finishing materials.
• Respond to end-user inquiries and provide clear status updates.
• Support broader DBS operations as needed and participate in process improvements.

Skills

Attention to detail

Time management

Customer service orientation

Communication skills

Problem solving

Teamwork

Self-motivation

Learning agility

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job Description

As a

Job DescriptionAs a Print Center Specialist (Operations Specialist), you will work in a hands-on production role supporting high-volume print center operations. You will produce, finish, and distribute customer print requests while meeting established service-level agreements (SLAs), quality standards, compliance requirements, and productivity targets. You may be required to provide coverage across multiple production locations and shifts based on business need.

Schedule & Work Arrangement

• Monday–Friday, 9:00 AM – 6:00 PM
• 100% onsite (in-office) role; no remote/hybrid arrangement.

Flexibility / Coverage Requirements

• Must be flexible to work additional hours, including early/late coverage, and weekends as business needs require (e.g., peak production periods, urgent client deadlines, outages, or special projects).

Key Responsibilities (Print Center Focus)

• Operate high-volume production print equipment (digital print engines/MFDs) and associated finishing systems (binding, folding, cutting, stapling, punching, laminating, etc.).
• Produce and release print jobs accurately from queue to completion, (print settings, paper selection, finishing instructions) and reprints as needed.
• Perform print finishing and bindery work to specification, including booklets and other finishing methods used at the site.
• Receive, prioritize, and process incoming and outgoing production work; validate job tickets and ensure accurate delivery/packaging/distribution.
• Maintain intermediate recordkeeping and tracking (job logs, volumes, turnaround, exceptions, rework) per management requirements.
• Identify non-compliant activities (e.g., confidentiality handling, release errors, process deviations, unsafe practices) and elevate appropriately.
• Provide first-line troubleshooting for print/finishing equipment (clearing jams, replacing consumables, basic calibration steps) and coordinate service calls when required.
• Manage inventory for print supplies and finishing materials (paper, toner, binding spines/coils, covers, etc.); support replenishment and fulfillment.
• Respond to end-user inquiries regarding print requests, timelines, delivery options, and service capabilities; provide clear status updates and set expectations.
• Support broader DBS operational functions as needed (e.g., scanning, mail/receiving, distribution, overnight shipping, courier coordination, manifests/documentation).
• Resolve discrepancies, perform research for complex inquiries, and complete escalations through defined channels.
• Participate in cross-training and continuous improvement efforts; recommend process improvements to increase quality, reduce rework, and improve turnaround times.
• Other duties as assigned, including potential rotation between multiple locations within the state/country and variation in work hours to meet coverage needs.

Necessary Skills & Experience

• Demonstrated experience in a high-volume print center / production print environment, including machine printing and bindery/finishing operations.
• Strong attention to detail and deadlines; commitment to safeguarding confidential and personal information.
• Ability to follow direction, show initiative, and independently drive tasks to completion in a production setting.
• Strong customer service orientation; able to communicate professionally with end users and partners.
• Comfortable working in a fast-paced team environment with fluctuating priorities and SLA-driven delivery.
• Proficiency with basic business technology and advanced working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook including email and calendar).
• Strong oral and written communication skills.
• Self-motivated with proven ability to learn; proactive in cross-training and using downtime to build skills.
• Ability to recommend process improvements and contribute to team initiatives/meetings.
• Reliable, responsible, and accountable; accepts constructive feedback and collaborates effectively.
• Ability to resolve complicated problems and elevate appropriately when needed.
• High school diploma or equivalent required.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.