Document & Business Solutions - Operations Team Leader - Print / Mail Center

Aumni; Buenos Aires; On-site; ARS 900,000 - 1,500,000; Full time

Job summary

J.P. Morgan is seeking an Operations Team Leader (Print / Mail Center) to manage high-volume production print and mail operations. You will oversee printing, finishing, and distribution of customer requests, while meeting SLAs and quality standards.

The role may require coverage across multiple locations and shifts, with strong emphasis on confidentiality and service delivery. You will work 100% on-site, adhere to schedule, and support broader DBS functions such as scanning, mail receiving and

Qualifications

• Experience in a high-volume print center or production print environment.
• Strong attention to detail and deadlines; safeguarding confidential information.
• Ability to follow direction and drive tasks to completion in a production setting.
• Customer service orientation and professional communication with end users and partners.
• Ability to thrive in a fast-paced team with SLA-driven delivery.

Responsibilities

• Operate high-volume production print equipment and finishing systems.
• Produce and release print jobs from queue to completion with accuracy.
• Perform print finishing and bindery work to specification.
• Receive, prioritize and process production work; validate job tickets.
• Maintain records of logs, volumes, turnaround and rework.
• Provide first-line troubleshooting for print/finishing equipment and coordinate service calls.
• Manage inventory for print supplies and finishing materials.
• Respond to end-user inquiries and provide status updates.
• Support other DBS operational functions as needed.

Skills

Attention to detail

Customer service

Teamwork

Problem solving

Communication (oral & written)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

As an Operations Team Leader (Print / Mail Center), you will work in a hands on production role supporting high volume print center operations. You will produce, finish, and distribute customer print requests while meeting established service level agreements (SLAs), quality standards, compliance requirements, and productivity targets. You may be required to provide coverage across multiple production locations and shifts based on business need. You will also deliver mail and create print and document products. In partnership with your direct manager, you will coordinate daily mail activities and support clients with document preparation, using digital and technical products in line with global control procedures.

Schedule & Work Arrangement

• Monday-Fri, 9:00 AM – 6:00 PM
• 100% onsite (in-office) role; no remote/hybrid arrangement.

Flexibility / Coverage Requirements

• Must be flexible to work additional hours, including early/late coverage, and on occasions at the weekends as business needs require (e.g., peak production periods, urgent client deadlines, outages, or special projects).

Key Responsibilities

• Operate high-volume production print equipment (digital print engines/MFDs) and associated finishing systems (binding, folding, cutting, stapling, punching, laminating, etc.).
• Produce and release print jobs accurately from queue to completion, (print settings, paper selection, finishing instructions) and reprints as needed.
• Perform print finishing and bindery work to specification, including booklets and other finishing methods used at the site.
• Receive, prioritize, and process incoming and outgoing production work; validate job tickets and ensure accurate delivery/packaging/distribution.
• Maintain intermediate recordkeeping and tracking (job logs, volumes, turnaround, exceptions, rework) per management requirements.
• Identify non compliant activities (e.g., confidentiality handling, release errors, process deviations, unsafe practices) and escalate appropriately.
• Provide first-line troubleshooting for print/finishing equipment (clearing jams, replacing consumables, basic calibration steps) and coordinate service calls when required.
• Manage inventory for print supplies and finishing materials (paper, toner, binding spines/coils, covers, etc.); support replenishment and fulfillment.
• Respond to end user inquiries regarding print requests, timelines, delivery options, and service capabilities; provide clear status updates and set expectations.
• Support broader DBS operational functions as needed (e.g., scanning, mail/receiving, distribution, overnight shipping, courier coordination, manifests/documentation).
• Operating functional equipment and related technologies; including mail, printing, scanning, inserting, sortation, confidential paper bins and other equipment, as applicable.
• Scan documents/files and integrate into agreed digital mail or other document workflow/depositories.
• Handle receipt and collection of mail and courier items including x-ray screening, required manifest(s) and documentation.
• Resolve discrepancies, perform research for complex inquiries, and complete escalations through defined channels.
• Participate in cross-training and continuous improvement efforts; recommend process improvements to increase quality, reduce rework, and improve turnaround times.
• Other duties as assigned, including potential rotation between multiple locations within the state/country and variation in work hours to meet coverage needs.

Necessary Skills & Experience

• Demonstrated experience in a high volume print center / production print environment, including machine printing and bindery/finishing operations.
• Strong attention to detail and deadlines; commitment to safeguarding confidential and personal information.
• Ability to follow direction, show initiative, and independently drive tasks to completion in a production setting.
• Strong customer service orientation; able to communicate professionally with end users and partners.
• Comfortable working in a fast paced team environment with fluctuating priorities and SLA driven delivery.
• Self motivated with proven ability to learn; proactive in cross-training and using downtime to build skills.
• Ability to recommend process improvements and contribute to team initiatives/meetings.
• Reliable, responsible, and accountable; accepts constructive feedback and collaborates effectively.
• Ability to resolve complicated problems and escalate appropriately when needed.
• Basic understanding of risk and control for the activities responsible; awareness and maintenance of safe working practices related to Health & Safety.
• Ability to guide and train others and allocate tasks according to priority and timeframe.
• Proficiency with basic business technology and advanced working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook including email and calendar).
• Strong oral and written communication skills.
• Intermediate written and spoken English and communication skills.
• High school diploma or equivalent required.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first class business in a first class approach to serving clients drives everything we do. We strive to build trusted, long term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Join Document & Business Solutions, our firm’s primary office based services provider operating globally across Asia Pacific, Europe, Middle East and Africa, Latin America, and North America in over 50 cities. Document & Business Solutions offers vital services like creative design, document creation, print, copy, mail distribution, and more.