Document & Business Solutions - Print Center Specialist

JPMorgan Chase & Co.; Buenos Aires; Presencial; ARS 1.000.000 - 1.400.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Buenos Aires invites applications for a Print Center Specialist (Operations Specialist) to support high-volume production print operations. You will operate print engines and finishing systems, manage job tickets, and ensure timely delivery with SLA adherence.

Role requires strong attention to detail, customer service orientation, and flexibility to work additional hours and weekends; on-site work only, with potential cross-location coverage as needed.

Formación

• Experience in a high-volume print center/production print environment.
• Ability to meet deadlines and safeguard confidential information.
• Able to follow directions and drive tasks to completion.
• Strong customer service orientation and professional communication.
• Willingness to cover multiple locations and shifts.

Responsabilidades

• Operate high-volume print equipment and finishing systems.
• Produce and release print jobs from queue to completion with correct settings.
• Perform finishing and bindery work to specification.
• Receive, prioritize, and process production work; ensure delivery.
• Maintain job logs and tracking; escalate non-conformities as needed.
• Provide first-line troubleshooting for equipment and coordinate service calls.
• Manage inventory of print supplies and finishing materials.
• Respond to end-user inquiries with timely status updates.
• Support DBS operations as needed and participate in cross-training.

Conocimientos

Print center operations

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

As aPrint Center Specialist (Operations Specialist), you will work in a hands-on production role supporting high-volume print center operations. You will produce, finish, and distribute customer print requests while meeting established service-level agreements (SLAs), quality standards, compliance requirements, and productivity targets. You may be required to provide coverage across multiple production locations and shifts based on business need.

Schedule & Work Arrangement

• Monday–Friday, 9:00 AM – 6:00 PM
• 100% onsite (in-office)role; no remote/hybrid arrangement.

Flexibility / Coverage Requirements

• Must beflexible to work additional hours, includingearly/late coverage, andweekends as business needs require(e.g., peak production periods, urgent client deadlines, outages, or special projects).

Key Responsibilities(Print Center Focus)

• Operate high-volume production print equipment (digital print engines/MFDs) and associated finishing systems (binding, folding, cutting, stapling, punching, laminating, etc.).
• Produce and release print jobs accurately from queue to completion, (print settings, paper selection, finishing instructions) and reprints as needed.
• Perform print finishing and bindery work to specification, including booklets and other finishing methods used at the site.
• Receive, prioritize, and process incoming and outgoing production work; validate job tickets and ensure accurate delivery/packaging/distribution.
• Maintain intermediate recordkeeping and tracking (job logs, volumes, turnaround, exceptions, rework) per management requirements.
• Identify non-compliant activities (e.g., confidentiality handling, release errors, process deviations, unsafe practices) and escalates appropriately.
• Provide first-line troubleshooting for print/finishing equipment (clearing jams, replacing consumables, basic calibration steps) and coordinate service calls when required.
• Manage inventory for print supplies and finishing materials (paper, toner, binding spines/coils, covers, etc.); support replenishment and fulfillment.
• Respond to end-user inquiries regarding print requests, timelines, delivery options, and service capabilities; provide clear status updates and set expectations.
• Support broader DBS operational functions as needed (e.g., scanning, mail/receiving, distribution, overnight shipping, courier coordination, manifests/documentation).
• Resolve discrepancies, perform research for complex inquiries, and complete escalations through defined channels.
• Participate in cross-training and continuous improvement efforts; recommend process improvements to increase quality, reduce rework, and improve turnaround times.
• Other duties as assigned, including potential rotation between multiple locations within the state/country and variation in work hours to meet coverage needs.

Necessary Skills & Experience

• Demonstrated experience in ahigh-volume print center / production print environment, includingmachine printing and bindery/finishing operations.
• Strong attention to detail and deadlines; commitment to safeguarding confidential and personal information.
• Ability to follow direction, show initiative, and independently drive tasks to completion in a production setting.
• Strong customer service orientation; able to communicate professionally with end users and partners.
• Comfortable working in a fast-paced team environment with fluctuating priorities and SLA-driven delivery.
• Proficiency with basic business technology andadvanced working knowledge of Microsoft Office(Excel, Word, PowerPoint, Outlook including email and calendar).
• Strong oral and written communication skills.
• Self-motivated with proven ability to learn; proactive in cross-training and using downtime to build skills.
• Ability to recommend process improvements and contribute to team initiatives/meetings.
• Reliable, responsible, and accountable; accepts constructive feedback and collaborates effectively.
• Ability to resolve complicated problems and escalates appropriately when needed.
• High school diploma or equivalent required.