Document & Business Solutions - Operations Team Leader - Print / Mail Center

JPMorgan Chase & Co.; Buenos Aires; On-site; ARS 1,200,000 - 1,800,000; Full time

Job summary

JPMorgan Chase & Co. in Buenos Aires is seeking an Operations Team Leader (Print / Mail Center) to oversee high-volume production, ensure SLAs, and coordinate across locations.

This on-site role handles print/finish work, mail distribution, and daily workflow management, requiring attention to detail, strong communication, and proficiency in MS Office; flexibility for additional hours and occasional weekend coverage.

Qualifications

• Experience in a high-volume print center or production print environment.
• Ability to follow directions and drive tasks to completion in a production setting.
• Strong customer service orientation and professional communication.
• Able to work in a fast-paced team with fluctuating priorities and SLAs.
• Self-motivated and willing to cross-train.

Responsibilities

• Operate high-volume production print equipment and finishing systems.
• Produce and release print jobs from queue to completion with accuracy.
• Perform print finishing and bindery work per specifications.
• Manage job tickets, scheduling, and delivery/packaging/distribution.
• Maintain records of job logs, volumes, turnaround, and exceptions.
• Identify non-compliant activities and escalate appropriately.
• Provide first-line troubleshooting for equipment and coordinate service calls.
• Manage inventory of print supplies and finishing materials.
• Respond to end-user inquiries regarding print requests and timelines.
• Support additional DBS operational functions as needed.
• Rotate across multiple locations and varying shifts as needed.

Skills

High-volume printing

Attention to detail

Customer service

MS Office proficient

Team orientation

Communication skills

English communication

Problem solving

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

As an Operations Team Leader (Print / Mail Center), you will work in a hands-on production role supporting high-volume print center operations. You will produce, finish, and distribute customer print requests while meeting established service-level agreements (SLAs), quality standards, compliance requirements, and productivity targets. You may be required to provide coverage across multiple production locations and shifts based on business need. You will also deliver mail and create print and document products. In partnership with your direct manager, you will coordinate daily mail activities and support clients with document preparation, using digital and technical products in line with global control procedures.

Schedule & Work Arrangement

• Monday–Friday, 9:00 AM – 6:00 PM
• 100% onsite (in-office) role; no remote/hybrid arrangement.

Flexibility / Coverage Requirements

• Must be flexible to work additional hours, including early/late coverage, and on occasions at the weekends as business needs require (e.g., peak production periods, urgent client deadlines, outages, or special projects).

Key Responsibilities

• Operate high-volume production print equipment (digital print engines/MFDs) and associated finishing systems (binding, folding, cutting, stapling, punching, laminating, etc.).
• Produce and release print jobs accurately from queue to completion, (print settings, paper selection, finishing instructions) and reprints as needed.
• Perform print finishing and bindery work to specification, including booklets and other finishing methods used at the site.
• Receive, prioritize, and process incoming and outgoing production work; validate job tickets and ensure accurate delivery/packaging/distribution.
• Maintain intermediate recordkeeping and tracking (job logs, volumes, turnaround, exceptions, rework) per management requirements.
• Identify non-compliant activities (e.g., confidentiality handling, release errors, process deviations, unsafe practices) and elevate appropriately.
• Provide first-line troubleshooting for print/finishing equipment (clearing jams, replacing consumables, basic calibration steps) and coordinate service calls when required.
• Manage inventory for print supplies and finishing materials (paper, toner, binding spines/coils, covers, etc.); support replenishment and fulfillment.
• Respond to end-user inquiries regarding print requests, timelines, delivery options, and service capabilities; provide clear status updates and set expectations.
• Support broader DBS operational functions as needed (e.g., scanning, mail/receiving, distribution, overnight shipping, courier coordination, manifests/documentation).
• Operating functional equipment and related technologies; including mail, printing, scanning, inserting, sortation, confidential paper bins and other equipment, as applicable.
• Scan documents/files and integrate into agreed digital mail or other document workflow/depositories.
• Handle receipt and collection of mail and courier items including x-ray screening, required manifest(s) and documentation.
• Resolve discrepancies, perform research for complex inquiries, and complete escalations through defined channels.
• Participate in cross-training and continuous improvement efforts; recommend process improvements to increase quality, reduce rework, and improve turnaround times.
• Other duties as assigned, including potential rotation between multiple locations within the state/country and variation in work hours to meet coverage needs.

Necessary Skills & Experience

• Demonstrated experience in a high-volume print center / production print environment, including machine printing and bindery/finishing operations.
• Strong attention to detail and deadlines; commitment to safeguarding confidential and personal information.
• Ability to follow direction, show initiative, and independently drive tasks to completion in a production setting.
• Strong customer service orientation; able to communicate professionally with end users and partners.
• Comfortable working in a fast-paced team environment with fluctuating priorities and SLA-driven delivery.
• Self-motivated with proven ability to learn; proactive in cross-training and using downtime to build skills.
• Ability to recommend process improvements and contribute to team initiatives/meetings.
• Reliable, responsible, and accountable; accepts constructive feedback and collaborates effectively.
• Ability to resolve complicated problems and elevate appropriately when needed.
• Basic understanding of risk and control for the activities responsible; awareness and maintenance of safe working practices related to Health & Safety.
• Ability to guide and train others and allocate tasks according to priority and timeframe.
• Proficiency with basic business technology and advanced working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook including email and calendar).
• Strong oral and written communication skills.
• Intermediate written and spoken English and communication skills.
• High school diploma or equivalent required.