Seasonal Customer Service Associate

Marketing.com; Comisión de Fomento de Perú; On-site; USD 32,000 - 42,000; Full time

Job summary

Marketing.com is seeking a Customer Service Associate on a temporary seasonal basis to act as an liaison between customers, sales, and manufacturing departments. Responsible for meeting or exceeding their production and fulfillment related requirements while developing and maintaining relationships with new and existing customers.

Administers the production coordination function which may also include other related functions such as order entry and planning.

Qualifications

• Some college required; bachelor's degree preferred.
• Experience in the Print industry preferred.
• Requires color vision.

Responsibilities

• Assist sales with internal responsibilities.
• Prepare and submit estimates for pricing.
• Create 'Was - is' estimate forms.
• Coordinate with customers on pricing and job status.
• Enter jobs into the system.
• Create ink request cards.
• Move jobs to Prepress.
• Request stock and related cards.
• Create purchase orders for vendors.
• Draft items to be purchased.
• Send proofs to customers or to sales for delivery.
• Maintain contact with outside vendors.
• Communicate with Supervisors regarding job status.
• Coordinate with Shipping.
• All other duties as assigned.

Skills

Direct Mail

USPS requirements

Microsoft Office

Printing industry knowledge

Organization

Analytical skills

Project management

Problem solving

Education

Some college

Bachelor's degree

Tools

Microsoft Office Suite

Job description

COMPANY SUMMARY

Marketing.com brings together people from diverse personal and professional backgrounds to create a technology-centered, people-powered culture that is constantly evolving and redefining how marketing is done. Our team members bring to work a combined history of dedication, service and being the best at what they do- everyday. With over 30 production facilities in the US and Canada (and growing!), we provide comprehensive digital marketing services, commercial printing, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products.

COMPANY SUMMARY

Marketing.com brings together people from diverse personal and professional backgrounds to create a technology-centered, people-powered culture that is constantly evolving and redefining how marketing is done. Our team members bring to work a combined history of dedication, service and being the best at what they do- everyday. With over 30 production facilities in the US and Canada (and growing!), we provide comprehensive digital marketing services, commercial printing, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products.

We are expanding at warp speed and are adding to our team - from our sales office and shop floor locations to our remote online team members. We are a diverse, creative, and passionate crew who is always looking to discover and implement fresh, innovative ideas and make some pretty amazing things.

Job Summary

This position is temporary seasonal

The Customer Service Associate acts as an associate level liaison between team members, customers, sales, and manufacturing departments. Responsible for meeting or exceeding their production and fulfillment related requirements while developing and maintaining relationships with new and existing customers. Administers the production coordination function which may also include other related functions such as order entry and planning.

Roles And Responsibilities

• Assist the sales representative with all internal responsibilities, which includes.
• Write up request for estimate form or print out estimate from job ticket and submit for Pricing.
• Write up "Was - is" estimate form.
• Contact customers with pricing, as well as any issues and /or status of their job.
• Enter jobs into the system
• Create Ink request cards
• Place the job into Prepress
• Request all paper stock cards in the system
• Create any Purchase Orders for outside vendors related to the project.
• Write up any items needed to be purchased for the job
• Send proofs to the customer or give them to the sales rep to deliver.
• Maintain contact with outside vendor(s)
• Communicate with Supervisors on the status of your jobs
• Communicate with Shipping department
• All other duties as assigned.

Basic Qualifications

• Some college required; bachelor's degree preferred.
• Experience, preferred in the Print industry.
• Requires of color vision.

Preferred Skills

• Experience with Direct Mail and USPS requirements in commercial printing.
• Strong Microsoft Office Suite skills (Excel, Outlook, Word)
• Strong understanding of the Printing industry - print process/how it operates; product flow and supply chain logistics as they relate to printing production.
• Strong organizational, analytical, project management and problems solving skills.

• Our Company offers a competitive salary and comprehensive benefits package including but not limited to medical, dental, vision, life insurance, short & long-term disability, 401k, PTO, and Company-paid holidays.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.