Remote Operations Lead | Bilingual EN/ES & PM

Vertu Agent, LLC.; Ciudad de Mendoza; Remote; ARS 92,724,000 - 139,086,000; Full time

Benefits offered by this job

Remote work

International environment

Compensation in USD

Rewards for referring friends

No time-tracking requirements

Job summary

SupportYourApp is seeking an Operations Manager to lead remote operations in a multilingual, globally distributed environment. You will source and activate creators, monitor performance, coordinate cross-functional workflows, and resolve operational issues while ensuring timely deliverables.

The ideal candidate communicates fluently in Spanish (native) and English (C1), has strong project management skills, and can handle data in Google Sheets.

Qualifications

• Spanish native and English at C1 level.
• Strong project management skills.
• Experience handling data in Google Sheets.
• Able to organize tasks, set priorities and drive execution.
• Own laptop with at least 8GB RAM and stable internet.

Responsibilities

• Source, contact and activate creators for projects and missions.
• Monitor creator performance, follow up on missed requirements, and provide feedback or retraining.
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time.
• Handle operational issues and escalations by investigating and driving them to resolution.
• Collaborate with other agents and cross-functional teams to ensure effective operations.
• Proactively identify and address issues to keep projects and market operations running smoothly.
• Investigate fraud and risk cases, taking appropriate action when needed.
• Track operational performance and KPIs using Google Sheets and internal tools.
• Identify recurring issues and contribute to process and operational improvements.

Skills

Spanish (native)

English (C1)

Project management

Data handling

Communication

Tools

Google Sheets

Job description

SupportYourApp is seeking an Operations Manager to lead remote operations in a multilingual, globally distributed environment. You will source and activate creators, monitor performance, coordinate cross-functional workflows, and resolve operational issues while ensuring timely deliverables.

The ideal candidate communicates fluently in Spanish (native) and English (C1), has strong project management skills, and can handle data in Google Sheets.