Remote Senior Operations Manager - Spanish/English

Camunda; Neuquén; Remoto; ARS 108.394.000 - 139.364.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Global team

Referral rewards

No time tracking

Flexible schedule

Descrizione del lavoro

SupportYourApp is seeking an Operations Manager to join our globally distributed team in a fully remote role. You will manage creator workflows, monitor performance, and resolve operational issues while collaborating with cross-functional teams in a multilingual environment.

Requirements include native Spanish and English at C1 level, strong project management, and proficiency with Google Sheets. The role offers a fully remote setup with international exposure and a competitive USD compensation.

Competenze

• Native Spanish and excellent English communication skills (written and verbal) at C1 level.
• Solid project management skills.
• Experience handling data in Google Sheets, including filters, formulas and pivot tables.

Mansioni

• Source, contact and activate creators for projects and missions.
• Monitor creator performance, follow up on missed requirements and retrain as needed.
• Coordinate projects and workflows, ensuring deliverables are on time and accurate.
• Handle operational issues and escalations and drive them to resolution.
• Collaborate with agents and cross-functional teams to support operations.
• Identify and address issues to keep projects and operations running smoothly.
• Investigate fraud and risk cases and take appropriate actions.
• Track KPIs using Google Sheets and internal tools.
• Identify recurring issues and contribute to process improvements.

Conoscenze

Spanish (native)

English (C1)

Project management

Google Sheets

Task prioritization

Communication skills

Attention to detail

Descrizione del lavoro

SupportYourApp is seeking an Operations Manager to join our globally distributed team in a fully remote role. You will manage creator workflows, monitor performance, and resolve operational issues while collaborating with cross-functional teams in a multilingual environment.

Requirements include native Spanish and English at C1 level, strong project management, and proficiency with Google Sheets. The role offers a fully remote setup with international exposure and a competitive USD compensation.