AI Enablement & Operations Architect

Jalasoft; Ciudad de Mendoza; Remote; ARS 63,808,000 - 103,309,000; Full time

Job summary

Jalasoft is seeking an AI Operations & Enablement Analyst to build and maintain knowledge bases, playbooks, and metrics dashboards for the Service Desk and OSS teams. You will deliver targeted enablement, measure adoption, and influence product feedback to improve first-contact resolution and time-to-resolution.

This role emphasizes governance, cross-team collaboration, and writing clear, reusable content to support AI tools and ensure high-quality enablement materials across locations in Latin

Qualifications

• Experience creating knowledge base content (how-to, troubleshooting, known issues).
• Experience tracking adoption and value metrics and producing leadership readouts.
• Experience in a matrixed environment and cross-team alignment.

Responsibilities

• Maintain a governed, searchable library of approved playbooks and prompts (version control, change notes, and deprecation of outdated patterns).
• Create and maintain knowledge base articles (how-to, troubleshooting, known issues, escalation paths) to keep the Service Desk and OSS ready to support AI tools and products.
• Deliver targeted enablement for support teams (walkthroughs, office hours, and release briefings) to reduce time-to-resolution and improve first-contact support.
• Track and report adoption and value metrics (usage, retention, feature penetration, time saved), including segmentation by persona, region, and business line.
• Analyze trends to identify adoption barriers and opportunities; recommend targeted actions such as new playbooks, training updates, or product feedback.
• Produce dashboards and monthly/quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.

Skills

Matrixed environment

AI playbooks

Responsible AI

Technical writing

Knowledge base

Dashboards

Adoption metrics

Enablement

Data privacy

Product feedback

Job description

Jalasoft is seeking an AI Operations & Enablement Analyst to build and maintain knowledge bases, playbooks, and metrics dashboards for the Service Desk and OSS teams. You will deliver targeted enablement, measure adoption, and influence product feedback to improve first-contact resolution and time-to-resolution.

This role emphasizes governance, cross-team collaboration, and writing clear, reusable content to support AI tools and ensure high-quality enablement materials across locations in Latin