AI Enablement & Operations Analyst

Yo Ai Labs

Ciudad de Mendoza

A distancia

ARS 1.000.000 - 1.800.000

Jornada completa

Hace 9 días

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Descripción de la vacante

Yo Ai Labs is seeking an AI Operations & Enablement Analyst to ensure support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS. You will track adoption metrics, analyze trends, and produce dashboards with clear recommendations.

This role requires strong technical writing, experience with AI playbooks, and the ability to work across teams in a matrixed environment.

Formación

Experience working in a matrixed environment across multiple teams.
Experience developing and maintaining reusable AI playbooks and prompt patterns.
Strong technical writing skills for knowledge base content.
Proficiency in tracking adoption metrics and segmenting insights by persona/region.
Ability to enable support teams and improve first-contact resolution.
Experience producing dashboards and leadership readouts linking metrics to outcomes.

Responsabilidades

Maintain a governed, searchable library of approved playbooks and prompts.
Create and maintain knowledge base articles for the Service Desk and OSS readiness.
Deliver targeted enablement for support teams (walkthroughs, office hours, release briefings).
Track and report adoption/value metrics (usage, retention, feature penetration, time saved).
Analyze adoption trends to identify barriers and recommend actions (new playbooks, training updates).
Produce dashboards and leadership readouts connecting adoption to outcomes and risks.