AI Enablement Analyst: Service Desk Impact

Sagan World Llc.; Ciudad de Mendoza; Remoto; ARS 90.953.000 - 136.430.000; Tempo pieno

Descrizione del lavoro

Sagan World Llc. in Mendoza, Argentina, is seeking an AI Operations & Enablement Analyst to build and govern knowledge bases, playbooks, and prompts for Service Desk and OSS, enabling rapid adoption of AI tools.

You will create targeted enablement, track adoption metrics, and deliver leadership readouts linking data to outcomes, risks, and recommended actions. This role blends technical writing, analytics, and collaboration across teams in a matrix environment.

Competenze

• Demonstrated success working in a matrixed environment.
• Experience developing and maintaining reusable AI playbooks and prompts.
• Working knowledge of responsible AI and safe-use practices.
• Strong technical writing skills with knowledge base content creation.
• Proven ability to enable support teams with a focus on metrics.
• Strong analytical skills tracking adoption and value metrics.
• Experience producing dashboards and leadership readouts.

Mansioni

• Maintain a governed, searchable library of approved playbooks and prompts (version control, change notes, deprecation of outdated patterns).
• Create and maintain knowledge base articles (how-to, troubleshooting, known issues, escalation paths).
• Deliver targeted enablement for support teams (walkthroughs, office hours, release briefings).
• Track and report adoption and value metrics (usage, retention, feature penetration, time saved), including segmentation by persona, region, and business line.
• Analyze trends to identify adoption barriers and opportunities; recommend actions such as new playbooks, training updates, or product feedback.
• Produce dashboards and monthly/quarterly leadership readouts linking adoption metrics to outcomes and risks.

Conoscenze

Matrix collaboration

AI playbooks

Responsible AI

Technical writing

Enablement

Analytics

Dashboards

Problem solving

Descrizione del lavoro

Sagan World Llc. in Mendoza, Argentina, is seeking an AI Operations & Enablement Analyst to build and govern knowledge bases, playbooks, and prompts for Service Desk and OSS, enabling rapid adoption of AI tools.

You will create targeted enablement, track adoption metrics, and deliver leadership readouts linking data to outcomes, risks, and recommended actions. This role blends technical writing, analytics, and collaboration across teams in a matrix environment.