Telemarketer jobs in United States

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

• The Customer Service Specialist plays a crucial role in delivering exceptional service to enhance the shopping experience within Marks & Spencer's retail division. By effectively handling customer inquiries and complaints, supervising team operations, and maintaining visual merchandising, the role ensures high standards are consistently met. Additionally, the specialist manages key services such as Bra Fit, Suit Fit, and Barista, and oversees cash handling and transactions, contributing to both operational excellence and customer satisfaction.

• Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
• Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer's satisfaction.
• Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.

• Collaborate with the Duty Manager to oversee daily department tasks.
• Coach and support the customer service team to meet performance goals.

• Ensure displays meet the company's visual merchandising guidelines.
• Regularly check the store's appearance to maintain high standards.

• Count and balance cash floats at the start and end of the day.
• Follow company policies to ensure accurate cash transactions.

• Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
• Promote and ensure high-quality service in these specialized areas.

• Strong customer service skills and problem‑solving abilities.
• Proficiency in supervising and coaching a team to achieve performance goals.
• Attention to detail for maintaining visual merchandising standards.
• Effective communication skills, both verbal and written.

• Proven experience in customer service and problem‑solving.
• Ability to supervise and motivate a team effectively.
• Experience in managing cash floats and financial procedures.
• Familiarity with services like Bra Fit or Suit Fit.
• Excellent verbal and written communication skills.

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