Customer Service Agent

RTC-1 Employment Services; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A Dubai-based enterprise is looking for a Customer Service Agent to manage client inquiries regarding shipping and logistics. The ideal candidate will have at least 2 years of experience in customer service, preferably in logistics, and be skilled in problem-solving and service resolution. This full-time role offers a salary of up to 4,500 AED, depending on experience.

Qualifications

• Must be a Filipino national aged 35 or below.
• At least 2 years of customer service experience in logistics or related fields.
• Ability to handle inquiries related to shipments and logistics documentation.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Coordinate with teams for accurate shipping processing.
• Provide regular shipment updates to customers.
• Handle complaints and resolve service issues.

Skills

Customer service experience

Logistics operations knowledge

Problem-solving skills

Tools

Logistics software

ERP systems

TMS

CRM platforms

Job description

Position Title: Customer Service Agent

Employment Type: Full Time

Salary: up to 4.5K AED all-inclusive depending on experience and qualifications.

Job Location: Dubai, UAE

About the Client: A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands.

Job Description

• Act as the first point of contact for customers regarding shipping, delivery, and order inquiries.
• Coordinate with operations, warehouse, and transport teams to ensure timely and accurate shipment processing.
• Track and monitor shipments, providing regular updates to customers.
• Handle complaints and resolve service issues in a professional and timely manner.

Qualifications

• Open to Filipino nationals from 35 years old and below, with at least 2 years of customer service experience—preferably in logistics, freight forwarding, or supply chain management.
• Skilled in handling and resolving customer inquiries related to shipment status, delays, and logistics documentation.
• Strong knowledge of logistics operations, including shipping procedures, customs requirements, and freight tracking.
• Proficient in using logistics software and tracking systems (e.g., ERP, TMS, CRM platforms) is an advantage.