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Retail Shop Manager - Elevate Sales & Service
Azadea Group
Dubai
On-site
AED 200,000 - 300,000
10 days ago
Shop Manager - Mass Recruitment
Azadea Group
United Arab Emirates
On-site
AED 70,000 - 100,000
10 days ago
Discover more opportunities than anywhere else. Find more jobs nowLuxury Store Manager – Drive Sales & Team Excellence
CELINE
Abu Dhabi
On-site
AED 200,000 - 300,000
12 days ago
Connect with headhunters to apply for similar jobsLead Section Manager – Luxury Interior Fitout
ALEC FITOUT
Ras Al Khaimah
On-site
AED 120,000 - 200,000
13 days ago
Head of Service- Securities Services
First Abu Dhabi Bank
Abu Dhabi
On-site
AED 200,000 - 300,000
13 days ago
Shop Manager
Azadea Group
Dubai
On-site
AED 200,000 - 300,000
Full time
10 days ago
Job summary
A leading retail company in Dubai is seeking a Shop Manager to oversee operations at The Dubai Mall. The role requires strong leadership skills, with a focus on customer service, team management, and inventory control. Candidates should have a Bachelor's Degree and a minimum of 3 years of managerial experience, preferably in retail. Proficiency in English and MS Office is essential. This position offers an exciting opportunity to contribute to a high-profile retail environment.
Qualifications
- 3 years of experience in a managerial role; previous experience in retail is a major plus.
- Active participation in at least one sporting activity and expert knowledge of sporting events.
- Developing and Motivating Others: level 4.
- Decision Making: level 3.
- Commercial Understanding: level 3.
- Analytical Thinking: level 3.
- Customer Focus: level 3.
- Driving and Achieving results: level 3.
Responsibilities
- Greet customers and serve them to ensure their needs are met.
- Ensure a smooth receiving process of items and monitor inventory activities.
- Analyze sales performance and place accurate orders.
- Recruit, train, and evaluate team members.
- Prepare staff schedules based on operational needs.
- Log and update commercial and operational information.
- Manage the annual budget and report variances.
- Oversee the shop's image and compliance with brand standards.
Skills
Fluency in English
Proficiency in MS Office
Collective Game
Project oriented
Athlete/ambassador
Enthusiastic
Contributor
Empathic
Entrepreneur and responsible
Education
Bachelor’s Degree
Job description
Job Description – Shop Manager (SHO000254)
Job Number: SHO000254
Shop Manager
Description
- Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
- Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
- Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout
- Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities affecting the region/ market
- Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged
- Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team
- Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner
- Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first)
- Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room
Qualifications
- Bachelor’s Degree
- 3 years of experience in a managerial role; Previous experience in the industry/retail is a major plus
- Fluency in English
- Proficiency in MS Office
- Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible
- Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events
- Developing and Motivating Others: level 4
- Decision Making: level 3
- Commercial Understanding: level 3
- Analytical Thinking: level 3
- Customer Focus: level 3
- Driving and Achieving results: level 3
Organization
Mango
Primary Location
United Arab Emirates-UAE, Dubai, The Dubai Mall
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.