Reservations Supervisor jobs in United Arab Emirates

To ensure a smooth and efficient operations in Zoological - Education department; thus directly impacting guests’ experiences and Theme Park’s operations.

The Education Manager facilitates in providing resources to the Education Department related to the areas of education and conservation, guest tours and programs, interactives and graphics, curriculum development of onsite and outreach programs in order to continue to achieve goals that fulfill the SeaWorld Abu Dhabi mission. Develops a strong environmental message to highlight all of the work being done by the park. Manages labor and expense budgets. Develops a high caliber of motivated ambassadors.

The job scope includes :

• List the key activities and tasked associated with each Area of Responsibility
• Accurately, concisely, and completely describe the duties and responsibilities of the job
• Support / Operations roles (Grades A to C) may only have 1 area of responsibility
• To assist SWAD leadership team with the oversight and management of daily zoological related revenue programs
• To assist Education department leadership with budget development and oversight
• To assist with expenditure and cost oversight within the Education department
• Plans the schedules and tasks assignments of Education Specialists and Associates; monitors their activities and performance
• Ensures the completion of required trainings of the team; monitors professional development and competencies
• Works together with the Education Manager in assigning education programs; includes developing excellent, transformational zoological programming, ensures offerings are relevant and compelling to today’s audiences in content and delivery
• Collaborates with Sales, Marketing and other sections of Zoological department to promote and sell Education and Zoological programs
• Facilitates on the interpretation of animals to guests in park, includes development of messaging, presentations, interpretative graphics and other methods to increase guest awareness and interest in animals
• Facilitates in park revenue experiences, includes streamlining operations, providing incredible guest service and innovating new experiences based on customer demand
• Establishes and implements development / motivational plans of the team to improve their capabilities and expertise
• Responsible for high-volume guest interaction, including resolution of issues that may arise
• Fosters a culture of human and animal safety; ensures compliance with existing safety policies while encouraging the review and renewal, or provision of new policies and practices so that colleagues work in a safe manner with the appropriate protective equipment
• Contributes to formulating and administering policies as needed
• Facilitates in delivering high-quality guest experience programs
• Works in varying shifts / hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays
• Performs other duties as assigned

To be considered for the role, you will need to have :

• Bachelor’s degree in animal sciences, education, other natural sciences or related discipline
• 5 years of experience in leadership of people / teams, budget management, and customer service
• 3 years of proven experience in the developing and implementing an interpretive content strategy
• 3 years of proven experience in marketing, sales, and promotion of products and programs
• Excellent skills in customer / guest interaction, including resolution of problems
• Demonstrated applied knowledge of educational principles and instructional design models
• Exceptional verbal and written communication skills
• Strong public speaker, with the ability to readily adjust to audience
• Proficient in current computer applications, including MS Office (Word, Excel and Power Point)
• 5 years of experience as an Education supervisor preferred
• 4 years of experience in zoological setting, with basic understanding of zoological operations preferred
• Fluency in Arabic and other languages is a plus