Guest Services & Front Desk Team Lead

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a managerial professional responsible for processing guest check-ins, managing team dynamics, and enhancing guest satisfaction. The ideal candidate should have at least 1 year of supervisory experience and a high school diploma. You will ensure service quality standards are met while assisting management in training and employee development. This role emphasizes guest service excellence and may require occasional lifting and standing for extended periods.

Qualifications

• Minimum 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and manage room assignments.
• Assist management in training and coaching employees.
• Ensure adherence to quality standards in service.

Skills

Guest service

Guest check-in processes

Team leadership

Communication skills

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality group in Dubai is seeking a managerial professional responsible for processing guest check-ins, managing team dynamics, and enhancing guest satisfaction. The ideal candidate should have at least 1 year of supervisory experience and a high school diploma. You will ensure service quality standards are met while assisting management in training and employee development. This role emphasizes guest service excellence and may require occasional lifting and standing for extended periods.