Public Relations jobs in Malaysia
SPA specialist
Job summary
A luxury spa is seeking a professional receptionist to manage guest interactions, schedule appointments, and maintain organizational integrity. The ideal candidate will have customer service experience in high-end settings and must be willing to relocate to Qatar. This role requires excellent communication skills, multitasking abilities, and proficiency in Microsoft Office. Flexibility with work hours is essential.
Qualifications
- High school diploma or equivalent required.
- Proven customer service experience in a luxury setting is essential.
- Excellent communication, interpersonal, and organizational skills necessary.
- Ability to work well under pressure and multitask effectively.
- Proficiency in Microsoft Office and aptitude for learning new software.
- Flexible schedule is required, including evenings and weekends.
- Willingness to relocate to Qatar is a must.
- Excellent communication skills in English, both written and oral.
Responsibilities
- Answer incoming calls and provide information about spa services.
- Greet guests and offer tours of the facilities.
- Schedule appointments for guests accordingly.
- Check-in and check-out guests while managing service history.
- Process payments accurately for services provided.
- Maintain cleanliness and organization of the reception area.
- Assist the Spa Manager with administrative tasks.
- Handle customer complaints professionally.
- Promote spa products and services.
- Attend staff meetings and training sessions.
- Adhere to company policies and perform other duties as assigned.
Attention! This vacancy is temporarily suspended!
- Answer all incoming calls in a professional and courteous manner, providing accurate information about the spa’s services, products, promotions, and scheduling
- Greet guests upon arrival and provide them with a tour of the facilities, explaining the different services offered and answering any questions they may have
- Schedule appointments for guests, ensuring that they are booked for the correct services at the most convenient times
- Check guests in and out of their appointments, keeping track of their service history and preferences
- Process payments for services rendered, handling cash, checks, and credit card transactions accurately and efficiently
- Keep the reception area clean and organized at all times, stocking it with brochures, magazines, and other materials as needed
- Assist the Spa Manager with various administrative tasks, such as preparing reports, ordering supplies, and maintaining records
- Handle customer complaints or concerns in a professional and tactful manner, escalating them to the Spa Manager as necessary
- Promote the sale of spa products and services to guests, upselling when appropriate
- Attend mandatory staff meetings and training sessions
- Adhere to all company policies and procedures
- Perform other duties as assigned
- High school diploma or equivalent
- Proven customer service experience in a luxury setting
- Excellent communication, interpersonal, and organizational skills
- Ability to work well under pressure and multitask in a fast-paced environment
- Proficient in Microsoft Office, with aptitude to learn new software and systems
- Flexible schedule, including evenings and weekends
- Willing to relocate to Qatar
- Excellent communication, written and oral, in English
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.