Logistics Team Leader à Espagne

noon is the region's leading consumer commerce platform. Launched in Saudi Arabia and the UAE in December 2017, and expanding to Egypt in February 2019, noon offers a diverse ecosystem of services including marketplaces for food delivery, quick commerce, fintech, and fashion. We are a work in progress, with only 5% of our potential realized after six years.

Our mission: Every door, every day

noon Food is a restaurant-first platform within the noon app, providing fair commissions, sustainable initiatives, and operational flexibility for the food and beverage industry across the Middle East. Our goal is to revolutionize the F&B delivery landscape by empowering retailers and putting control and success back into their hands.

Join a team of some of the fastest, smartest, and hardest-working professionals. With a young, ambitious, and talented team, you'll contribute to major initiatives.

• Manage and support delivery associates through scheduling, performance monitoring, and issue resolution.
• Ensure daily rider login levels meet demand at the hub.
• Monitor logistics quality, collaborate with the order management team to reduce delays, and enhance on-time delivery.
• Oversee daily fleet operations to ensure a seamless customer experience.
• Identify operational improvements via planning, problem-solving, and data analysis.
• Monitor rider performance, provide coaching, and support low performers.
• Reduce cancellations and denials by tracking trends and implementing changes.
• Maintain fleet hygiene and quality standards to deliver exceptional customer service.
• Foster positive relationships with delivery associates to improve morale and retention.
• Measure, track, and report on department KPIs and activities.
• Analyze data to evaluate results and implement solutions.
• Develop constructive relationships with stakeholders.
• Prepare and report on ad hoc reports daily.

• Bachelor’s degree in Operations or Management.
• 3 to 5 years of experience in Logistics & Inventory Management.
• Proficiency in Arabic and English.
• Knowledge of transportation systems within the local context.
• Experience managing truckloads, line haul updates, and small parcel carriers.
• Proficiency in MS Office, especially Excel.

• High standards and a strong work ethic.
• Resourcefulness and a bias for action.
• Creativity and originality.
• Adaptability, willingness to pivot, and eagerness to learn.