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Senior Diagnostic Technician & Customer Quality Advocate
Job summary
A leading automotive company is seeking a Personal Service Technician in Abu Dhabi to conduct vehicle diagnostics and ensure high-quality service delivery. The role entails managing work orders, maintaining customer relationships, and training junior technicians. Ideal candidates should have significant experience as a Light Vehicle Technician and hold relevant certifications. This is an opportunity to join a dynamic team focused on operational excellence and customer satisfaction.
Qualifications
- Minimum 6-7 years of experience as a Light Vehicle Technician, with at least 2 years as a Diagnostic Technician.
- Experience as a Service Advisor in an automotive dealership.
- Thorough knowledge of automotive parts installation and system diagnostics.
Responsibilities
- Conduct diagnostic and corrective maintenance on vehicles.
- Manage work orders and customer interactions from booking to invoice.
- Ensure compliance with quality standards and drive customer satisfaction.
- Conduct training and development for junior technicians.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.