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Senior IT Helpdesk Engineer – End-User Support Lead
Job summary
An established industry player is seeking an IT Helpdesk Engineer to provide exceptional technical support in a fast-paced environment. This role involves addressing user queries, maintaining hardware, and ensuring timely resolution of IT issues. You'll proactively monitor service desk requests and assist in software rollouts while documenting all processes meticulously. Join a dynamic team that values innovation and efficiency, where your contributions will directly enhance user satisfaction and operational effectiveness. If you're passionate about technology and customer service, this opportunity is perfect for you!
Qualifications
- 6+ years of experience in a fast-paced IT support environment.
- Strong understanding of technical support and change management.
Responsibilities
- Provide first and second line technical support via various channels.
- Maintain user accounts and hardware, ensuring timely issue resolution.
- Assist in software releases and document the incident solving process.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.