IT Supervisor The WB Abu Dhabi, Curio Collection by Hilton

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi seeks an IT Supervisor to provide day-to-day support for IT systems and assist guests and staff with technical issues. The ideal candidate should have previous IT experience, preferably in hospitality, and familiarity with Microsoft and hotel applications such as Fidelio. Strong organizational and interpersonal skills are essential for this role.

Qualifications

• Previous IT experience preferably in the hotel leisure and/or service sector.
• Experience of all Microsoft systems.
• Experience of hotel applications such as Fidelio and Micros preferred.
• Excellent organizational and interpersonal skills.
• Current technical skills and knowledge of technology.

Responsibilities

• Provide day-to-day support for all internal hotel IT systems and users minimizing any system outages.
• Record all issues that arise and advise the IT Manager of any issues that need further attention.
• Recommend system improvements to the IT Manager.
• Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements.

Skills

Previous IT experience

Experience of all Microsoft systems

Experience of hotel applications such as Fidelio and Micros

Excellent organizational and interpersonal skills

Current technical skills and knowledge of technology

Job description

EOE/AA/Disabled/Veterans

THE WB Abu Dhabi Curio Collection by Hilton

The WB Abu Dhabi Curio Collection by Hilton is the worlds first Warner Bros. branded hotel. Guests will be able to experience recognizable characters from across Warner Bros. iconic collection of film television and comics. This unique hotel is adjacent to the award-winning Warner Bros. World Abu Dhabi theme park. The hotel will feature 257 rooms over eight levels with guests able to access a range of amenities including signature WB restaurants a premier spa and fitness club kids club family pool and an exclusive rooftop pool overlooking Yas Islands distinctive skyline.

DoubleTree by Hilton Abu Dhabi Yas Island Residences

DoubleTree by Hilton Abu Dhabi Yas Island Residences provides a variety of options that accommodate different needs especially larger families looking for more space and in-room amenities. A total of 156 units offer guests a range of studio one- two- and three-bedroom accommodation. Full amenities will include in-room kitchenettes gym pool and a variety of recreation facilities. The property is within walking distance from Warner Bros. World Abu Dhabi and Yas Waterworld and in close proximity to Yas Islands other attractions and experiences including Ferrari World Abu Dhabi CLYMB Abu Dhabi and numerous world-class F&B outlets on the Island.

An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems office systems computer networks and telephony systems throughout the hotel.

What will I be doing

As an IT Supervisor you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely within budget and in accordance with IT operating standards. Specifically the IT Coordinator will perform the following tasks to the highest standards:

• Provide day-to-day support for all internal hotel IT systems and users minimizing any system outages
• Record all issues that arise and advise the IT Manager of any issues that need further attention
• Recommend system improvements to the IT Manager
• Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements

What are we looking for

IT Supervisorsserving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous IT experience preferably in the hotel leisure and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications such as Fidelio and Micros preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience

Manager