Bank à Canada

Position Overview

We are seeking a specialist experienced with our InfoAsset suite of products, including InfoAsset Manager and InfoAsset Planner, to join our Customer Success team. This role offers an exciting opportunity to work with a global market-leading software company in the civil and environmental engineering field.

Experience with scripting languages such as Ruby or Python is highly advantageous.

Your responsibilities will include assisting customers in utilizing the software effectively, focusing on data collection, storage, management, and presentation.

Currently, all support staff work remotely, but you may choose to be based in any Autodesk European office.

1. Technical Customer Support: Provide support via phone, email, or web demonstrations. Manage inquiries professionally and promptly, collaborating with team members and other departments. A thorough knowledge of the software and its real-world application is essential. You will coordinate with the development team to ensure customer needs are addressed in scheduled software updates. On-the-job training will be provided.
2. Content Creation: Develop and maintain a comprehensive library of videos and articles to promote self-service among customers.
3. Enhanced Project Support: Assist customers with complex projects, often involving scripting. Familiarity with GitHub and script editing is preferred.

• Degree in engineering or a science-related discipline
• Experience in the water and drainage industries
• Interest in IT infrastructure
• Excellent communication skills in English, both spoken and written
• Strong presentation skills and quick thinking
• Ability to work independently and meet deadlines

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