Waitress

Rixos Hotels; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain seeks a professional to join their Food & Beverage Division in Ras al-Khaimah, UAE. Responsibilities include providing excellent service, maintaining cleanliness, handling guest inquiries, and monitoring performance. The ideal candidate will have experience in restaurant operations and a background in hospitality. Strong communication skills and a flexible schedule are essential. Join a dynamic team committed to guest satisfaction and a high standard of service.

Qualifications

• Previous experience in In-Room Dining or All-Day Dining restaurant operations.
• Strong understanding of service flow and guest interaction.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of hygiene practices and guest service etiquette.

Responsibilities

• Provide courteous and efficient service in accordance with standards.
• Maintain cleanliness and organization of the work area.
• Handle guest inquiries and complaints professionally.
• Assist in inventory counts of operating equipment.

Skills

Service flow understanding

Guest interaction

Order handling

Good communication skills

Team-oriented

Education

Diploma or certification in Hospitality

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Provide courteous, professional, efficient, and flexible service at all times in accordance with Rixos Standards of Performance.
• Demonstrate flexibility by adapting to rotation within different sub-departments of the Food & Beverage Division or other hotel departments as assigned.
• Carry out any other reasonable duties and responsibilities as assigned by Management.
• Undertake reasonable tasks and secondary duties as assigned by the Team Leader.
• Perform all opening and closing procedures established for the assigned place of work, ensuring full operational readiness.
• Maintain thorough knowledge and understanding of all food and beverage menu items, including ingredients, preparation methods, and the ability to recommend suitable food and beverage combinations and upsell alternatives.
• Deliver high standards of quality, efficiency, and friendly service in accordance with Standard Operating Procedures (SOPs).
• Ensure that the assigned place of work and surrounding areas are kept clean, organized, and presentable at all times.
• Handle guest inquiries, requests, and concerns in a courteous, professional, and efficient manner.
• Establish positive rapport with guests and maintain good customer relationships to enhance guest satisfaction.
• Monitor operational procedures to reduce spoilage and wastage and report any issues accordingly.
• Report guest complaints or problems to the Team Leader when immediate solutions cannot be found and ensure appropriate follow‑up with guests.
• Assist in carrying out monthly, quarterly, bi‑yearly, and yearly inventory counts of operating equipment as required.
• Report for duty punctually, wearing the correct uniform and name tag, and maintain high standards of personal appearance and hygiene in line with hotel and departmental grooming standards.
• Provide friendly, courteous, and professional service to guests and colleagues at all times.
• Maintain positive working relationships with colleagues and other departments to support smooth hotel operations.
• Read, understand, and comply with the hotel’s Employee Handbook, rules, and regulations, particularly those related to Fire Safety, Hygiene, Health, and Safety.
• Comply with all applicable local legislation and regulatory requirements.
• Respond positively to any departmental changes as dictated by the operational needs of the hotel.
• Remain flexible and extend job responsibilities within job capability as required, including redeployment to alternative departments or areas to meet business demands and guest service needs.

Qualifications

• Previous experience in In‑Room Dining / Room Service and All‑Day Dining restaurant operations, preferably within a hotel or hospitality environment.
• Diploma or certification in Hospitality, Food & Beverage Service, or a related field is an advantage.
• Strong understanding of service flow, guest interaction, and order handling across both restaurant and room service settings.
• Knowledge of food & beverage service standards, hygiene practices, and guest service etiquette.
• Good communication skills with a positive, guest‑focused attitude.
• Ability to work efficiently in a fast‑paced, service‑driven environment.
• Flexible to work split shifts, evenings, weekends, and public holidays as required by operations.
• Team‑oriented, reliable, and able to follow SOPs and brand service standards consistently.
• Basic food safety / hygiene knowledge (HACCP awareness preferred).