Waitress

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Bar Waiter/Waitress to provide exceptional service to guests at the DoubleTree by Hilton Dubai. Responsibilities include managing bar operations, ensuring cleanliness, and maximising customer satisfaction through upselling. Candidates should have supervisory experience in customer service, leadership skills, and the ability to work under pressure. A passion for guest service is essential for success in this dynamic role, offering a chance to thrive in an esteemed hospitality environment.

Qualifications

• Customer Service experience in supervisory or higher roles.
• Warm personality, presentable appearance.
• Excellent communication skills.
• Ability to respond to demanding guest needs.

Responsibilities

• Manage bar shift efficiently according to standards.
• Ensure all tables receive their orders as requested.
• Maintain equipment and bar cleanliness.
• Maximise revenue through upselling.

Skills

Customer Service experience in supervisory or above capacity

Leadership skills

Interpersonal skills

Ability to work under pressure

Job description

DoubleTree by Hilton Dubai M Square Hotel & Residences

Al Mankhool, Dubai

A Bar Waiter/Waitress is responsible for providing guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.

What will I be doing?

As a Bar Waiter/Waitress, you will be responsible for providing guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations. Specifically, you will perform the following tasks to the highest standards:

• Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations
• Use every possible opportunity to gain knowledge in all areas of bar supervision
• Ensure all tables receive their drinks and food as requested
• Maintain the cleanliness of all equipment used during shifts
• Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times
• Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents
• Comply with Company Health and Safety, and Fire Regulations and procedures
• Adhere to the Company disciplinary policy when necessary
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
• Meet or exceed the monthly drink profit margin target

What are we looking for?

A Bar Waiter/Waitress serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Customer Service experience in supervisory or above capacity
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!