Waiter & Waitress at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai seeks experienced Waiters & Waitresses to provide refined service and create memorable dining experiences. Candidates should possess a positive attitude, excellent grooming standards, and experience in the food and beverage industry. Responsibilities include anticipating guest needs, delivering exceptional service, and maintaining impeccably prepared dining areas. The position offers opportunities in a prestigious environment focused on personalized attention and service excellence.

Qualifications

• Must have excellent communication skills and a positive attitude.
• Experience in the food and beverage industry is required.
• Knowledge of food hygiene regulations is essential.

Responsibilities

• Deliver warm, gracious, and anticipatory service.
• Prepare and maintain dining areas with elegant arrangements.
• Take food and beverage orders accurately and efficiently.
• Ensure guest satisfaction throughout their dining experience.

Skills

Positive attitude

Active listening

Effective communication

Excellent grooming standards

Experience in Food and Beverage

Knowledge of Food Hygiene Regulations

Job description

Job Description

Waiter & Waitress at Waldorf Astoria Dubai International Financial Centre (job number: HOT0C6N0).

Work Locations

Waldorf Astoria Dubai International Financial Centre, Dubai International Financial Centre, Dubai 74777.

Overview

A Waiter/Waitress at Waldorf Astoria Dubai International Financial Centre, a Forbes Five‑Star luxury property, embodies the art of refined service by creating bespoke, intuitive, and memorable dining experiences for our guests. The role seamlessly supports exceptional daily operations, anticipates guest needs, elevates sales through thoughtful recommendations, presents food and beverages to the highest standards of excellence, and maintains an immaculate, safe environment, all while upholding the service philosophy of Waldorf Astoria and the exacting standards of Forbes Travel Guide.

Responsibilities

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Uphold Waldorf Astoria standards of culinary excellence, refined service, and immaculate presentation at all times.
• Consistently deliver warm, gracious, and anticipatory service, ensuring each guest interaction reflects the elegance, precision, and courtesy.
• Create personalized dining experiences by anticipating guest preferences and responding intuitively to their needs throughout service.
• Demonstrate expert knowledge of the food, wine, and beverage offerings, confidently providing detailed and accurate information regarding ingredients, preparation methods, portion sizes, and dietary or allergen considerations.
• Remain knowledgeable of daily specials, promotions, and menu enhancements, ensuring seamless and engaging communication with guests.
• Apply refined suggestive selling techniques, guiding guests through the menu and enhancing their experience through thoughtful recommendations and discreet upselling.
• Accurately and efficiently take food and beverage orders using approved order pads and POS systems, ensuring clear and timely communication with culinary teams.
• Attentively follow up on the dining experience, ensuring guest satisfaction and resolving concerns with empathy, discretion, and efficiency.
• Impeccably prepare and maintain dining areas by setting refined table arrangements with pristine linens, polished cutlery, elegant glassware, and attention to every detail.
• Clear and reset tables with grace and efficiency, maintaining the highest standards of cleanliness, organization, and presentation throughout service.
• Foster respectful, professional, and collaborative relationships with Team Members across all departments, maintaining a consistently high level of communication and teamwork.
• Participate actively in daily briefings and operational meetings to remain fully informed and aligned with service expectations.
• Contribute proactively toward achieving departmental goals and performance targets.
• Adhere strictly to legal and brand standards by verifying guest identification when required.
• Comply fully with all cash-handling policies, procedures, and financial controls.
• Attend all mandatory trainings and development programs as required by the management team.
• Adhere to all hotel security protocols, fire regulations, and health and safety legislation at all times.

Qualifications

What are we looking for?

• Positive attitude.
• Active listening and effective communication skills – committed to delivering high levels of customer service.
• Excellent grooming standards.
• Experience in Food and Beverage department and/or industry.
• Previous experience of cash handling.
• Knowledge of Food Hygiene Regulations.

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Experience in luxury hospitality.
• Knowledge of Forbes Standards.

Benefits / Working for Waldorf Astoria Hotels & Resorts

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!