Waiter/Waitress

Fairmont Hotels and Resorts; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in the United Arab Emirates seeks an experienced Food and Beverage Service staff member to greet guests, take orders, and ensure exceptional dining experiences. The ideal candidate should have excellent communication skills, a passion for guest service, and the ability to work well in a team. This position requires attention to detail and a professional demeanor, with responsibilities including upselling items and maintaining guest satisfaction throughout their dining experience.

Qualifications

• Must be well-presented and professionally groomed at all times.
• Should have a pleasing personality.
• Passion for guest service.

Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes.
• Suggest food and beverages to the guest.
• Take food and beverage orders.
• Perform basic cleaning tasks as needed.
• Communicate to the guest and assist with their queries.
• Observe guests to ensure satisfaction with food and service.

Skills

Excellent reading, writing and oral proficiency in English

Experienced in all aspects of restaurant service

Strong interpersonal skills

Good knowledge of food and beverage service

Excellent guest service skills

Attention to detail

Job description

Company Description

Fairmont The Palm is a luxury, world‑class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo – Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai – The Art Of Well Being and the Fairmont Falcons Kids' Club.

Job Description

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads.
• Obtain revenues, issue receipts, accept payments, return the change.
• Perform basic cleaning tasks as needed or directed by supervisor.
• Fill in for absent staff as needed in any of the F&B department within the hotel.
• Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Work as a team to get all the job tasks completed in any given time.
• Observe guests and ensure their satisfaction with the food and service.
• Promptly respond to the guest with any additional request.
• Take guest feedback and encourage guest to share their feedback on our social media platform e.g. Trip Advisor, TrustYou etc.
• Maintain proper dining experience, deliver items, fulfill customer needs, offer desserts and drinks, remove courses, replenish utensils, refilling glasses.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understand and communicate products and services available at the resort.
• Must have some familiarity with basic cooking knowledge.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.
• Other tasks that are assigned.

Qualifications

• Excellent reading, writing and oral proficiency in English.
• Experienced in all aspects of restaurants service.
• Must be well‑presented and professionally groomed at all times.
• Excellent leader and trainer with strong interpersonal skills and attention to detail.
• Should have a pleasing personality.
• Excellent guest service skill.
• Good knowledge of food and beverage service.
• Passion for guest service.