VIP Manager - South Asian Markets

Bettorian; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading online gaming company in Dubai is seeking an experienced VIP Manager to build strong relationships with top-tier clients. You will develop and refine the VIP program while leading a team to deliver exceptional service. Ideal candidates will have 5–7 years of experience in VIP management and strong analytical skills. This is an opportunity to thrive in a dynamic environment focused on customer engagement and retention.

Qualifications

• 5–7 years experience in VIP or high-value customer management.
• Experience in managing and motivating a team.
• Strong analytical skills to interpret complex data.

Responsibilities

• Build and nurture relationships with top-tier clients.
• Develop and refine the VIP program.
• Lead and mentor the VIP team to achieve KPIs.
• Collaborate with internal departments on VIP initiatives.

Skills

Exceptional interpersonal skills

Strategic thinking

Proficiency in CRM systems

Strong analytical skills

Negotiation skills

Tools

Analytics tools

Reporting platforms

Job description

Key Responsibilities :

• Build and nurture strong relationships with top-tier clients, ensuring exceptional service delivery.
• Develop and refine the VIP program, enhancing engagement, exclusivity, and profitability.
• Use analytics to track trends, identify opportunities, and manage customer risk.
• Lead and mentor the VIP team to deliver consistent, high-quality support and achieve CS KPIs and immerse them in the company culture.
• Collaborate with internal departments to align VIP initiatives with overall brand strategy.
• Ensure compliance with internal policies and external regulatory standards.
• Partner with Product and Casino Content teams to align VIP offers with new game launches and feature releases.
• Monitor and report on crypto transaction behaviors (wallet activity, token usage, deposit frequency) to inform segmentation.
• Manage VIP-driven feedback loops for new content, feeding insights into game performance and player preferences.

Experience :

• Minimum 5–7 years experience in VIP or high-value customer management, CRM, or account management, ideally within gaming, hospitality, luxury retail, or entertainment sectors.
• Proven track record of developing and executing successful VIP or loyalty strategies that drive measurable retention and revenue growth.
• Experience managing and motivating a team in a fast-paced, customer-focused environment.
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies.
• Demonstrated success in event planning, client engagement, and relationship-building at senior levels.
• Prior experience in a crypto-enabled environment, fintech, or digital asset ecosystem preferred.
• Familiarity with casino game content portfolios, RTP performance, and player segmentation by game type.

Skills & Competencies :

• Exceptional interpersonal, communication, and negotiation skills.
• Strategic thinker with excellent planning and organizational abilities.
• Proficiency in CRM systems, analytics tools, and reporting platforms.
• Ability to work cross-functionally and influence without authority.
• High level of professionalism, discretion, and emotional intelligence.
• Commitment to compliance, responsible gaming, and ethical standards.

If you think this is the right opportunity for you, don’t hesitate to hit the apply button and send us your application. We will be in touch!