VIP Guest Relations Lead - Luxury Front Office

Dubai Holding LLC; Dubai; On-site; AED 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare & life insurance

Paid annual leave

Flight allowance

Colleague discounts

Tax-free salary UAE

Job summary

Jumeirah Zabeel Saray in Dubai seeks a Guest Relations Manager to lead the Front Office guest experience for VIPs and high-profile guests. You will coordinate seamless arrivals, room checks, and personalized service across departments, ensuring flawless execution of standards.

Ideal candidates bring 5–8 years of luxury hotel leadership, strong VIP handling skills, and proficiency in Opera PMS and Microsoft 365, with a customer-centric mindset and strong people management abilities.

Qualifications

• Holds a diploma or degree in Hospitality, with trainer certification preferred.
• 5–8 years of experience leading Front Office or Guest Relations in a luxury hotel.
• Skilled in handling VIP guests and complex guest complaints.
• Proficient in Opera PMS and Microsoft 365.

Responsibilities

• Oversees VIP guest arrivals, departures, and experiences with personalized service.
• Conducts pre-arrival and room checks for VIP guests.
• Builds strong guest relationships by recording preferences and anticipating needs.
• Leads and develops the Guest Relations team through coaching, performance management, and training based on SOPs.
• Manages departmental operations including staffing, costs, and compliance with financial and service policies.

Skills

VIP Guest Handling

Team Leadership

Guest Relations

Problem Solving

Microsoft 365

Opera PMS

Education

Hospitality Degree/Diploma

Tools

Opera PMS

Microsoft 365

Job description

Jumeirah Zabeel Saray in Dubai seeks a Guest Relations Manager to lead the Front Office guest experience for VIPs and high-profile guests. You will coordinate seamless arrivals, room checks, and personalized service across departments, ensuring flawless execution of standards.

Ideal candidates bring 5–8 years of luxury hotel leadership, strong VIP handling skills, and proficiency in Opera PMS and Microsoft 365, with a customer-centric mindset and strong people management abilities.