Guest Relations Manager - Front Office - Jumeirah Zabeel Saray

Dubai Holding LLC; Dubai; On-site; AED 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare & life insurance

Paid annual leave

Flight allowance

Colleague discounts

Tax-free salary UAE

Job summary

Jumeirah Zabeel Saray in Dubai seeks a Guest Relations Manager to lead the Front Office guest experience for VIPs and high-profile guests. You will coordinate seamless arrivals, room checks, and personalized service across departments, ensuring flawless execution of standards.

Ideal candidates bring 5–8 years of luxury hotel leadership, strong VIP handling skills, and proficiency in Opera PMS and Microsoft 365, with a customer-centric mindset and strong people management abilities.

Qualifications

• Holds a diploma or degree in Hospitality, with trainer certification preferred.
• 5–8 years of experience leading Front Office or Guest Relations in a luxury hotel.
• Skilled in handling VIP guests and complex guest complaints.
• Proficient in Opera PMS and Microsoft 365.

Responsibilities

• Oversees VIP guest arrivals, departures, and experiences with personalized service.
• Conducts pre-arrival and room checks for VIP guests.
• Builds strong guest relationships by recording preferences and anticipating needs.
• Leads and develops the Guest Relations team through coaching, performance management, and training based on SOPs.
• Manages departmental operations including staffing, costs, and compliance with financial and service policies.

Skills

VIP Guest Handling

Team Leadership

Guest Relations

Problem Solving

Microsoft 365

Opera PMS

Education

Hospitality Degree/Diploma

Tools

Opera PMS

Microsoft 365

Job description

Guest Relations Manager - Front Office - Jumeirah Zabeel Saray

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe. Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with opening of the iconic Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

An exciting opportunity has arisen for a Guest Relations Manager to join Front Office teamfor Jumeirah Zabeel Saray.

The main duties and responsibilities of this role include:

• Oversees VIP guest arrivals, departures, and experiences, ensuring personalized service and smooth coordination across departments.
• Conducts pre-arrival and room checks for VIP guests, ensuring all arrangements meet Jumeirah and LQA standards.
• Builds strong guest relationships by recognizing repeat and loyal guests, recording preferences, and anticipating needs.
• Leads and develops the Guest Relations team through coaching, performance management, and training based on SOPs.
• Manages departmental operations including staffing, costs, and compliance with financial and service policies.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Holds a diploma or degree in Hospitality, with additional trainer certification preferred.
• Possesses 5–8 years of experience leading Front Office or Guest Relations in a luxury hotel environment.
• Skilled in handling VIP guests, managing complex guest complaints, and ensuring high service standards.
• Proficient in Microsoft 365, Opera PMS, and related hotel systems.

Demonstrates strong leadership, problem-solving, and time management skills with flexibility to work varied shifts.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual and flight from your home country
• Competitive tax-free salary paid in UAE Dirhams (AED)