Front Office Guest Relations Lead - Luxury Resort, Dubai

Dubai Holding LLC; Dubai; On-site; AED 167,000 - 257,000; Full time

Benefits offered by this job

Tax-free salary (AED)

F&B benefits

Global hotel rates

Leave & health care package

Flights home

Life insurance

Incentives

Job summary

Jumeirah Zabeel Saray in Dubai is seeking an Assistant Guest Relations Manager to lead front office duties, oversee duty rosters, attendance and training, and ensure excellent guest service.

You will monitor guest feedback, update SOPs, support daily operations, act as Duty Manager when needed, and contribute to guest satisfaction and revenue through upselling and credit management. A diploma or degree in Hospitality and 2–3 years supervisory experience are preferred.

Qualifications

• Diploma or degree in Hospitality Management or related field preferred.
• 2–3 years of supervisory or assistant managerial experience in Front Office.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication skills.
• Experience with Opera PMS or Front Office systems is helpful.

Responsibilities

• Oversees duty rosters, attendance, vacation planning, and ensures all administrative tasks for the team are accurately managed.
• Ensures SOPs are regularly updated and that all colleagues meet required training hours.
• Monitors guest feedback daily and collaborates with Business Excellence to address concerns and improve service quality.
• Supports daily operations while leading by example and delivering exceptional customer service.
• Acts as Duty Manager when required to handle emergencies and ensure smooth operations.
• Contributes to revenue through upselling and credit management.

Skills

Leadership

Interpersonal skills

Communication skills

Customer service

Education

Diploma or Degree in Hospitality Management or related field

Tools

Opera PMS

Front Office Systems

Job description

Jumeirah Zabeel Saray in Dubai is seeking an Assistant Guest Relations Manager to lead front office duties, oversee duty rosters, attendance and training, and ensure excellent guest service.

You will monitor guest feedback, update SOPs, support daily operations, act as Duty Manager when needed, and contribute to guest satisfaction and revenue through upselling and credit management. A diploma or degree in Hospitality and 2–3 years supervisory experience are preferred.