Assistant Front Office Manager – VIP Guest Experience

Jumeirah; Dubai; Sur place; AED 201 000 - 357 000; Plein temps

Avantages offerts par ce poste

Healthcare and life insurance

Paid annual leave

Colleague discounts on food, beverage,

Learning & development programmes

Internal mobility within our global.

Résumé du poste

Jumeirah Emirates Towers in Dubai is seeking an Assistant Manager - Front Office (National Talent) to lead daily guest arrivals, VIP preparation, and front-office operations.

You will coach Guest Services teams, greet VIPs personally, handle guest concerns, and gather feedback to drive service excellence. This role requires strong communication, English proficiency, and experience in luxury hospitality, with opportunities for professional development within our global network.

Qualifications

• Minimum 5 years of experience in a similar role in the luxury industry.
• Experience working in a multi-cultural environment
• Strong communication and interpersonal skills
• Proficiency in English
• Additional languages (Mandarin, French, Spanish, Italian, German or Russian)

Responsabilités

• Oversee daily guest arrival preparations, including VIP room readiness, amenities and special requests to ensure a seamless arrival experience
• Supervise Guest Services Executives and Guest Relations colleagues, providing coaching and support to uphold exceptional service standards.
• Personally greet VIP and suite guests upon arrival, offering warm and professional assistance tailored to their preferences.
• Handle and resolve guest complaints promptly and professionally, ensuring issues are addressed to maintain guest satisfaction.
• Engage regularly with in-house guests to gather feedback, promote services and encourage completion of guest satisfaction surveys.
• Coordinate guest events such as welcome cocktails, ensuring smooth communication with other departments for flawless execution.

Connaissances

Communication

Interpersonal skills

English proficiency

Multicultural experience

Description du poste

Jumeirah Emirates Towers in Dubai is seeking an Assistant Manager - Front Office (National Talent) to lead daily guest arrivals, VIP preparation, and front-office operations.

You will coach Guest Services teams, greet VIPs personally, handle guest concerns, and gather feedback to drive service excellence. This role requires strong communication, English proficiency, and experience in luxury hospitality, with opportunities for professional development within our global network.