Luxury Front Office Assistant Manager - VIP & Guest Relations

Jumeirah; Dubai; On-site; AED 246,000 - 379,000; Full time

Benefits offered by this job

Supportive and inclusive work环境

Learning & Development programmes

Internal mobility within our global 네트

Colleague discounts on food, beverage,

Comprehensive healthcare and life ins

Paid annual leave entitlement

Performance-based incentives

Competitive tax-free salary in UAE Dir

AED

Job summary

Jumeirah Emirates Towers in Dubai is seeking an Assistant Manager – Front Office to lead VIP arrivals, guest preferences, and front desk operations ensuring a seamless guest experience.

The ideal candidate will have a Bachelor's in Hospitality or related field, 5–8 years in luxury hospitality, and strong leadership, project management, and Microsoft Office skills. A proactive, detail-oriented mindset is essential for this role.

Qualifications

• 5-8 years of experience in a similar role in the luxury industry.
• Bachelor’s degree in Hospitality, Business, or related field.
• Leadership and team management skills.
• Project management skills.
• Detail oriented.

Responsibilities

• Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
• Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
• Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.
• Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby.
• Arrange and supervise guest cocktail events, communicating attendance estimates to relevant departments.
• Supervise Guest Services Executive/Guest Relations staff to ensure efficient guest assistance and support.

Skills

Leadership

Team management

Guest service

Detail orientation

Guest relations

Education

Bachelor’s Degree in Hospitality/Business

Tools

Microsoft Office

Job description

Jumeirah Emirates Towers in Dubai is seeking an Assistant Manager – Front Office to lead VIP arrivals, guest preferences, and front desk operations ensuring a seamless guest experience.

The ideal candidate will have a Bachelor's in Hospitality or related field, 5–8 years in luxury hospitality, and strong leadership, project management, and Microsoft Office skills. A proactive, detail-oriented mindset is essential for this role.