Assistant Guest Relations Manager - Front Office - Jumeirah Zabeel Saray

Dubai Holding LLC; Dubai; On-site; AED 167,000 - 257,000; Full time

Benefits offered by this job

Tax-free salary (AED)

F&B benefits

Global hotel rates

Leave & health care package

Flights home

Life insurance

Incentives

Job summary

Jumeirah Zabeel Saray in Dubai is seeking an Assistant Guest Relations Manager to lead front office duties, oversee duty rosters, attendance and training, and ensure excellent guest service.

You will monitor guest feedback, update SOPs, support daily operations, act as Duty Manager when needed, and contribute to guest satisfaction and revenue through upselling and credit management. A diploma or degree in Hospitality and 2–3 years supervisory experience are preferred.

Qualifications

• Diploma or degree in Hospitality Management or related field preferred.
• 2–3 years of supervisory or assistant managerial experience in Front Office.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication skills.
• Experience with Opera PMS or Front Office systems is helpful.

Responsibilities

• Oversees duty rosters, attendance, vacation planning, and ensures all administrative tasks for the team are accurately managed.
• Ensures SOPs are regularly updated and that all colleagues meet required training hours.
• Monitors guest feedback daily and collaborates with Business Excellence to address concerns and improve service quality.
• Supports daily operations while leading by example and delivering exceptional customer service.
• Acts as Duty Manager when required to handle emergencies and ensure smooth operations.
• Contributes to revenue through upselling and credit management.

Skills

Leadership

Interpersonal skills

Communication skills

Customer service

Education

Diploma or Degree in Hospitality Management or related field

Tools

Opera PMS

Front Office Systems

Job description

Assistant Guest Relations Manager - Front Office - Jumeirah Zabeel Saray

United Arab Emirates

Trending

Job Description

About Jumeirah & the Hotel

Jumeirah,a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand‑painted finishings, artworks and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award‑winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad’s Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorised and non‑motorised water sports by the pristine private beach, and a curated selection of eleven distinct restaurants & lounges, offering a myriad of culinary experiences.

About the Job

An exciting opportunity has arisen for an experiencedAssistant Guest Relations Manager to join the team atJumeirah Zabeel Saray. Your key responsibilities will include:

Oversees duty rosters, attendance, vacation planning, and ensures all administrative tasks for the team are accurately managed.

Ensures Standard Operating Procedures (SOPs) are regularly updated and that all colleagues meet required training hours.

Monitors guest feedback daily and collaborates with Business Excellence to address concerns and improve overall service quality.

Supports daily operations while leading by example, consistently delivering exceptional customer service and attending key briefings.

Acts as Duty Manager when required, fully prepared to handle emergencies and ensure smooth operations during critical situations.

Contributes to revenue generation through effective upselling and credit management

About You

The ideal candidate for this position will have the following qualifications, experience, and skills:

A diploma or degree in Hospitality Management, Business Administration, or a related field is highly preferred for the role.

Candidates should have at least 2–3 years of proven experience in a supervisory or assistant managerial position within Front Office operations.

Strong leadership and interpersonal skills are essential, with the ability to lead, motivate, and support a team effectively.

Excellent communication skills, both verbal and written, are required to interact professionally with guests, colleagues, and management.

The ability to resolve guest concerns efficiently and make sound decisions under pressure is a key requirement.

A solid understanding of Front Office systems, preferably with experience using property management systems like Opera, is necessary.

About the Benefits

We offer an attractive tax‑free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.