VIP Guest Relations Lead | Luxury Concierge Manager

Kerzner International; Dubai; On-site; AED 350,000 - 500,000; Full time

Benefits offered by this job

Health insurance (comprehensive)

Annual flights home

Exclusive discounted rates at Kerzner/

Job summary

Kerzner International, Atlantis, The Palm, Dubai, seeks an Assistant Manager, Guest Relations to lead the Guest Relations and Concierge functions. You will ensure exceptional, personalized experiences, oversee VIP and high-profile guest handling, and drive service recovery while maintaining luxury standards.

The role requires strong leadership, organizational and communication skills, plus deep knowledge of local concierge services to enhance guest satisfaction and achieve revenue and reputation

Qualifications

• Experience in 5-star ultra-luxury hospitality.
• Proven leadership and supervisory skills.
• Strong organizational and communication abilities.
• Knowledge of local Dubai area and concierge-level services.

Responsibilities

• Oversee daily operation of Guest Relations and Concierge.
• Lead a high-performing team to maintain luxury standards.
• Manage VIP and high-profile guests and special occasions.
• Collaborate with hotel departments to exceed guest expectations.

Skills

Leadership

VIP Concierge

Guest Relations

Concierge Services

Team Management

Local Knowledge

Education

Bachelor’s degree in Hospitality

Job description

Kerzner International, Atlantis, The Palm, Dubai, seeks an Assistant Manager, Guest Relations to lead the Guest Relations and Concierge functions. You will ensure exceptional, personalized experiences, oversee VIP and high-profile guest handling, and drive service recovery while maintaining luxury standards.

The role requires strong leadership, organizational and communication skills, plus deep knowledge of local concierge services to enhance guest satisfaction and achieve revenue and reputation