Luxury Guest Relations Lead — VIP Concierge

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Kerzner International Limited’s Atlantis The Palm seeks an Assistant Manager Guest Relations to lead the Guest Relations and Concierge teams, ensuring exceptional, personalized guest experiences. The role drives service standards, VIP management, and seamless coordination across hotel departments to exceed expectations.

The ideal candidate brings 5-star ultra luxury hospitality experience, strong leadership, and top-tier communication skills to deliver flawless service to all guests, including

Qualifications

• Experience in 5 star ultra luxury hospitality; VIP or butler service background preferred.
• Strong leadership and supervisory abilities.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead and manage Guest Relations and Concierge operations.
• Oversee VIP and high-profile guest handling and service recovery.
• Collaborate with all hotel departments to ensure luxury guest experiences.

Skills

Leadership

VIP service

Organizational skills

Communication

Job description

Kerzner International Limited’s Atlantis The Palm seeks an Assistant Manager Guest Relations to lead the Guest Relations and Concierge teams, ensuring exceptional, personalized guest experiences. The role drives service standards, VIP management, and seamless coordination across hotel departments to exceed expectations.

The ideal candidate brings 5-star ultra luxury hospitality experience, strong leadership, and top-tier communication skills to deliver flawless service to all guests, including