Manager, Guest Relations & Concierge

Kerzner International; Dubai; On-site; AED 335,000 - 614,000; Full time

Benefits offered by this job

F&B privileges

Discounts at Kerzner properties

Health insurance

Annual flights home

Life insurance

Incentive program

Wellness initiatives

Job summary

Kerzner International, Atlantis, The Palm, seeks a Manager for Guest Relations & Concierge to lead daily operations, deliver personalized service, and manage VIP guest interactions. The role emphasizes upholding luxury standards, staff development, and cross-department collaboration to consistently exceed guest expectations.

Ideal candidates bring supervisory experience in five-star environments, with a deep knowledge of guest service and hotel operations within a premium resort context.

Qualifications

• Experience in Guest Relations/Concierge, Front Office, or luxury hotel operations.
• Supervisory or management experience in a luxury hospitality setting.

Responsibilities

• Lead and manage Guest Relations and Concierge to deliver personalized, seamless experiences.
• Maintain luxury service standards and ensure high guest satisfaction.
• Collaborate with all hotel departments to exceed guest expectations.
• Develop a high-performing team through training and feedback.

Skills

Guest relations

Leadership

VIP guest management

Luxury hospitality

Job description

Manager, Guest Relations & Concierge
( 21091 )

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

The Guest Relations & Concierge Manager is responsible for the overall leadership and daily operation of the Guest Relations and Concierge functions, ensuring exceptional, personalized, and seamless experiences for all guests.

The role provides strong operational leadership across guest engagement, concierge services, VIP and high-profile guest management, special occasions, service recovery, and guest satisfaction. The Manager is responsible for developing a high-performing team, maintaining luxury service standards, and ensuring effective collaboration across all hotel departments to consistently exceed guest expectations.

About You

Ideal candidate has previous supervisory or management experience in Guest Relations/ Concierge, Front Office, or luxury hospitality with strong knowledge of guest service and hotel operations. Experience in a five-star or luxury hotel environment is highly desirable.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.