Head of Guest Experience & Concierge

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 391,000 - 614,000; Full time

Job summary

Kerzner International Limited at Atlantis The Palm in Dubai seeks a Manager Guest Relations & Concierge to lead the guest services team, ensuring personalized, seamless experiences for all guests and VIPs.

You will oversee concierge services, special occasions, service recovery, and collaboration with all hotel departments to consistently exceed guest expectations and uphold luxury standards.

Qualifications

• Supervisory/management experience in Guest Relations, Concierge, Front Office, or luxury hospitality.
• Strong knowledge of guest service and hotel operations.
• Experience in five-star or luxury hotels is highly desirable.

Responsibilities

• Lead daily operations of Guest Relations and Concierge to deliver personalized luxury experiences.
• Oversee VIP and high-profile guest management, service recovery, and special occasions.
• Collaborate across hotel departments to maintain luxury standards and guest satisfaction.

Skills

Guest relations leadership

VIP guest handling

Team management

Concierge services

Job description

Kerzner International Limited at Atlantis The Palm in Dubai seeks a Manager Guest Relations & Concierge to lead the guest services team, ensuring personalized, seamless experiences for all guests and VIPs.

You will oversee concierge services, special occasions, service recovery, and collaboration with all hotel departments to consistently exceed guest expectations and uphold luxury standards.