Manager, Guest Relations & Concierge

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 391,000 - 614,000; Full time

Job summary

Kerzner International Limited at Atlantis The Palm in Dubai seeks a Manager Guest Relations & Concierge to lead the guest services team, ensuring personalized, seamless experiences for all guests and VIPs.

You will oversee concierge services, special occasions, service recovery, and collaboration with all hotel departments to consistently exceed guest expectations and uphold luxury standards.

Qualifications

• Supervisory/management experience in Guest Relations, Concierge, Front Office, or luxury hospitality.
• Strong knowledge of guest service and hotel operations.
• Experience in five-star or luxury hotels is highly desirable.

Responsibilities

• Lead daily operations of Guest Relations and Concierge to deliver personalized luxury experiences.
• Oversee VIP and high-profile guest management, service recovery, and special occasions.
• Collaborate across hotel departments to maintain luxury standards and guest satisfaction.

Skills

Guest relations leadership

VIP guest handling

Team management

Concierge services

Job description

Manager Guest Relations amp Concierge 21091 A part of Kerzner International a global leader in luxury hospitality Atlantis The Palm is a world where iconic stays legendary adventures and the boldest flavours all come together to transport guests to A World Away The iconic resort located on the crescent of Palm Island features 1 544 Rooms Suites and Signature Suites each designed with thoughtful details inspired by the sea It is the ultimate destination for world-class dining bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants The resort is also home to unforgettable experiences from record-breaking thrills at the world s largest waterpark to stunning views of 65 000 marine animals in the aquarium and close encounters with resident Indo-Pacific dolphins at Dolphin Bay Behind this extraordinary destination are over 6 000 colleagues from 129 nationalities Together we foster a vibrant and inclusive culture where talent is nurtured wellbeing is prioritised and careers truly thrive

About The Role

The Guest Relations amp Concierge Manager is responsible for the overall leadership and daily operation of the Guest Relations and Concierge functions ensuring exceptional personalized and seamless experiences for all guests The role provides strong operational leadership across guest engagement concierge services VIP and high-profile guest management special occasions service recovery and guest satisfaction The Manager is responsible for developing a high-performing team maintaining luxury service standards and ensuring effective collaboration across all hotel departments to consistently exceed guest expectations

About You

Ideal candidate has previous supervisory or management experience in Guest Relations/ Concierge, Front Office, or luxury hospitality with strong knowledge of guest service and hotel operations. Experience in a five-star or luxury hotel environment is highly desirable.