Guest Relations Team Leader for VIP & Long-Stay Guests

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

Kerzner International Limited, Atlantis The Royal Dubai, seeks a Team Leader in Guest Relations to deliver exceptional service to long-stay guests, repeat visitors and VIPs. Lead by example, anticipate preferences, and coordinate with departments to ensure a memorable stay while upholding Forbes Five-Star standards.

You will manage pre-arrival to post-stay interactions, monitor satisfaction, and drive loyalty through personalized experiences and precise operational execution.

Qualifications

• At least 1 year front-line hotel operations experience.
• Knowledge of Forbes Five-Star guidelines is required.
• Strong interpersonal and leadership skills.

Responsibilities

• Build and maintain relationships with long-stay guests, repeats, and VIPs.
• Coordinate pre-arrival and arrival details, ensuring preferences are met.
• Monitor guest satisfaction and address issues to maintain service excellence.
• Lead by example and coach the team to uphold Forbes standards.
• Collaborate with departments to deliver a seamless guest experience.

Skills

Guest relations

Leadership

Communication

Team coordination

Tools

Opera

Hotlynk

Sevenrooms

Hotsos

Job description

Kerzner International Limited, Atlantis The Royal Dubai, seeks a Team Leader in Guest Relations to deliver exceptional service to long-stay guests, repeat visitors and VIPs. Lead by example, anticipate preferences, and coordinate with departments to ensure a memorable stay while upholding Forbes Five-Star standards.

You will manage pre-arrival to post-stay interactions, monitor satisfaction, and drive loyalty through personalized experiences and precise operational execution.