Luxury Guest Experience Manager – Concierge & VIP Services

Kerzner International; Dubai; On-site; AED 335,000 - 614,000; Full time

Benefits offered by this job

F&B privileges

Discounts at Kerzner properties

Health insurance

Annual flights home

Life insurance

Incentive program

Wellness initiatives

Job summary

Kerzner International, Atlantis, The Palm, seeks a Manager for Guest Relations & Concierge to lead daily operations, deliver personalized service, and manage VIP guest interactions. The role emphasizes upholding luxury standards, staff development, and cross-department collaboration to consistently exceed guest expectations.

Ideal candidates bring supervisory experience in five-star environments, with a deep knowledge of guest service and hotel operations within a premium resort context.

Qualifications

• Experience in Guest Relations/Concierge, Front Office, or luxury hotel operations.
• Supervisory or management experience in a luxury hospitality setting.

Responsibilities

• Lead and manage Guest Relations and Concierge to deliver personalized, seamless experiences.
• Maintain luxury service standards and ensure high guest satisfaction.
• Collaborate with all hotel departments to exceed guest expectations.
• Develop a high-performing team through training and feedback.

Skills

Guest relations

Leadership

VIP guest management

Luxury hospitality

Job description

Kerzner International, Atlantis, The Palm, seeks a Manager for Guest Relations & Concierge to lead daily operations, deliver personalized service, and manage VIP guest interactions. The role emphasizes upholding luxury standards, staff development, and cross-department collaboration to consistently exceed guest expectations.

Ideal candidates bring supervisory experience in five-star environments, with a deep knowledge of guest service and hotel operations within a premium resort context.