Assistant Manager, Guest Relations & VIP Concierge Lead

Atlantis Resorts

Dubai

On-site

AED 180,000 - 360,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Annual flights home

Discounted property rates

Incentive program

Wellbeing initiatives

Life insurance

Job summary

Atlantis The Palm, Dubai, part of Kerzner International, seeks an Assistant Manager, Guest Relations to lead the Guest Relations and Concierge teams, delivering personalized, seamless experiences for every guest. The role emphasizes luxury standards, VIP guest handling, and cross-department coordination.

Ideal candidates bring extensive 5-star ultra-luxury hospitality experience, VIP/butler services, strong leadership, and superb interpersonal skills; the position offers a tax-free UAE salary

Qualifications

Experience in 5-star ultra-luxury hospitality, VIP or butler services.
Strong leadership and supervisory skills.
Excellent interpersonal and communication abilities.

Responsibilities

Lead the Guest Relations and Concierge teams to deliver personalized, seamless experiences.
Oversee VIP and high-profile guest management, service recovery and guest satisfaction.
Develop a high-performing team and collaborate across hotel departments.

Skills

VIP service

Leadership

Concierge skills

Guest relations

Job description

Ideal candidates bring extensive 5-star ultra-luxury hospitality experience, VIP/butler services, strong leadership, and superb interpersonal skills; the position offers a tax-free UAE salary

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