Assistant Manager, Guest Relations

KERZNER INTERNATIONAL LIMITED; Dubai; Sur place; AED 180 000 - 300 000; Plein temps

Résumé du poste

Kerzner International Limited’s Atlantis The Palm seeks an Assistant Manager Guest Relations to lead the Guest Relations and Concierge teams, ensuring exceptional, personalized guest experiences. The role drives service standards, VIP management, and seamless coordination across hotel departments to exceed expectations.

The ideal candidate brings 5-star ultra luxury hospitality experience, strong leadership, and top-tier communication skills to deliver flawless service to all guests, including

Qualifications

• Experience in 5 star ultra luxury hospitality; VIP or butler service background preferred.
• Strong leadership and supervisory abilities.
• Excellent interpersonal and communication skills.

Responsabilités

• Lead and manage Guest Relations and Concierge operations.
• Oversee VIP and high-profile guest handling and service recovery.
• Collaborate with all hotel departments to ensure luxury guest experiences.

Connaissances

Leadership

VIP service

Organizational skills

Communication

Description du poste

About The Role

The Assistant Manager Guest Relations at Atlantis The Palm is responsible for the overall leadership and daily operation of the Guest Relations and Concierge functions ensuring exceptional personalized and seamless experiences for all guests The role provides strong operational leadership across guest engagement concierge services VIP and high-profile guest management special occasions service recovery and guest satisfaction The Assistant Manager Guest Relations is responsible for developing a high-performing team maintaining luxury service standards and ensuring effective collaboration across all hotel departments to consistently exceed guest expectations

About You

Ideal candidate for this role has consistent experience in 5 star ultra luxury hospitality, especially in VIP or butler services, strong leadership and supervisory skills and proficiency in local knowledge and concierge-level services. We are on a lookout for a candidate with strong organizational and administrative skills, team player and excellent interpersonal and communication abilities.