Villas Butler - Front Office - Jumeirah Zabeel Saray

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company is looking for a Butler to join their team in the UAE. The ideal candidate should have 1-2 years of experience in a similar role at a luxury 5-star property, preferably in a multi-cultural environment. Responsibilities include greeting guests, providing tailored services, delivering food and beverage service, and handling guest registration. The company offers a supportive environment, professional development opportunities, and an attractive benefits package.

Benefits

Supportive and inclusive work environment

Access to Learning & Development programs

Colleague discounts on food, beverage, and hotel stays

Company-provided shared accommodation

Comprehensive healthcare and life insurance

Paid annual flight from home country

Qualifications

• 1-2 years of experience in a luxury 5-star property.
• Experience in a multi-cultural environment is preferable.
• Strong communication skills in English and Russian.

Responsibilities

• Greet and escort guests to their rooms.
• Deliver seamless food and beverage service.
• Handle guest registration and administrative tasks.
• Resolve guest concerns promptly.

Skills

Knowledge of Microsoft Office products

Knowledge of Opera (Cloud)

Complaint handling

Fluent in English

Fluent in Russian

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with opening of the iconic Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award‑winning Talise Ottoman Spa, a curated selection of restaurants, and family‑friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for a Butler to join Jumeirah Zabeel Saray.

Responsibilities

• Greet and escort guests to their rooms, manage luggage, and provide a warm, personalized welcome experience.
• Anticipate guest needs and deliver tailored services, including arranging amenities and handling special requests.
• Deliver seamless food and beverage service, maintaining deep knowledge of menu offerings and service etiquette.
• Carry out guest registration, cashiering, and related administrative tasks while maintaining smooth and professional interactions.
• Recognize and resolve guest concerns promptly, ensuring satisfaction through effective service recovery and escalation when necessary.

About You

The ideal candidate for this position will have the following experience and qualifications:

Qualifications

• One or two years of experience in the same role with a luxury 5‑star property; experience in the UAE is desirable, but not mandatory.
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience working in a multi‑cultural environment; confident in successfully handling complaints of various severity.
• Proficient in English and Russian languages.

Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company‑provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual and flight from your home country